Staff Product Designer, AI Transformation position at ServiceNow.| United States Of America

_{2026-03-16T18:01:15.900Z} bot

ServiceNow Staff Product Designer, AI Transformation

Experience: General

Pattern: Full-time

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Building A,B,C..........United States Of America

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Job DescriptionTeam & Role:Join the Experience (UX) team to build AI-powered design solutions, tackle mission-critical problems, and embed with customers to create real-world impact. As a Staff Product Designer, AI Transformation (Forward Deployment), who embeds directly with clients to design, customize, and deploy software, you will bridge the gap between product capability and real-world user needs through rapid prototyping. You'll define and drive experience-led strategies across ServiceNow deployments, working directly with users, forward-deployed engineers, and architects to shape transformative digital experiences that drive adoption and deployment success. During on-site visits, you'll convert complex requirements into functional UI/UX and technical workflows. This role is ideal for designers who thrive at the intersection of strategic vision and hands-on execution.Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/.What you get to do in this role:Strategic Experience Design Define and articulate experience-led strategies for complex ServiceNow deployments across multiple products and workflows Partner with customer executives and stakeholders to translate business objectives into cohesive design strategies Conduct design research, workshops, and discovery sessions to understand user needs, pain points, and opportunities Apply design principles and frameworks that guide implementation across large-scale transformation initiatives Contribute to thought leadership through case studies, presentations, or publications Facilitate collaborative design sessions with cross-functional forward deployment teams including developers, product managers, and solution architects Hands-On Vision Communication Create high-impact artifacts including experience maps, service blueprints, journey maps, and design strategy presentations Produce compelling visual narratives that make complex technical solutions accessible and inspiring Rapid Prototyping & Validation Establish rapid prototyping workflows with your team Direct rapid prototyping initiatives that validate concepts and de-risk implementation decisions Work hands-on with prototyping teams to create interactive demonstrations of future-state experiences Establish efficient workflows for iterative design and validation cycles Present prototypes to customers and synthesize feedback into actionable design refinements Customer Partnership Build trusted partnerships with key stakeholders across a portfolio of marquee customers, navigating complex organizational dynamics to drive alignment and consensusTranslate technical constraints and opportunities into concrete, actionable design solutions that balance user needs with business and technical requirementsPartner with Customer Excellence, Expert Services, and potentially Forward-Deployed Engineering teams to ensure designs are functional and production-readyServe as the bridge between client users and internal teams, integrating real-world feedback to continuously improve core productDrive high customer satisfaction and successful deployment outcomes through strong communication and hands-on collaborationTravel up to 65% of the year for customer and on-site visits

Staff Product Designer, AI Transformation job opportunity at ServiceNow.

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