Global Program Director job opportunity at Securitas.

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Date2026-04-22T08:46:34.000Z bot
Securitas Global Program Director
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Other, OTHER
loacation Other....OTHER
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Job Description Responsibilities:Serves as a key point of contact to ensure the delivery of high-quality customer service for the client across your portfolio of locations; evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner. Oversee and manage any service issues and escalations from an operational perspective whilst providing timely updates to the client teams.Coordinates activity with and acts as the liaison for the Local Team of the respective country and/or region to provide the highest level of service for the client; implements program initiatives as directed by the client and Securitas Global Clients Europe; reports to the client team and Securitas’ Strategic Client Director.Coordinates and manages all governance of the contract Manage the key performance indicators process through measurable tracking tools, scorecards, and reporting methods in cooperation with the branch, site, and client’s managers to enhance security team effectiveness and performance.Participates in strategic budget preparation for guard services and security system deployments.Initiates, coordinates and assumes responsibility for the identification of operational efficiencies throughout the assigned account.Provides input to Securitas initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issuesIdentifies and utilizes networking opportunities with Securitas’ other global/national account managers; Implements security industry “best practices”; Works with branch/site management to standardize processes, practices, and service delivery for the account.Meets regularly with the client’s representatives for account reviews; onboarding; proposal presentation; addresses any actual or potential problems; negotiation of contracts; provides support during start-ups and transitions; supports security planning, assessments, and surveys; coordinates review and update of global and local post orders.Provides direct resource leadership for Branch Management in all regions for the delivery of high-quality service consistently in all locations.Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures; ensures that staff members understand and comply with applicable laws, regulations, policies, and procedures.Within the scope of the contract and assigned duties, review appropriate expenditures including equipment, supplies, and vehicles; ensure invoices are correct, delivered, and paid in a timely manner.Builds and facilitates teamwork and partnerships and the implementation of progressive change.Performs additional functions, duties, and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives. Assists the client in the evaluation of global security needs and determines the feasibility of delivery of requested or desired service; demonstrates an understanding of and ability to operate in a global business environment.Assist in global RFI and global RFP responses for assigned client locations as required, including the development of pricing models and strategies; coordinate pricing information from all regions.

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