Product Director – Conversational AI CS & Pharma Advisory (m/f/d) job opportunity at Redcare Pharmacy.

Home Jobs In Germany Tag: Job Product Director – Conversational AI CS & Pharma Advisory (m/f/d) position at Redcare Pharmacy


Date2026-04-08T15:32:28.971Z bot
Redcare Pharmacy Product Director – Conversational AI CS & Pharma Advisory (m/f/d)
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Probsteigasse, Köln, North Rhine-Westphalia, Germany
loacation Probsteigasse,..........Germany
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Job DescriptionAbout your tasks:Define and drive the product strategy for conversational AI, covering chat and voice experiences across web and appLead the development of AI-powered agent tools, improving efficiency and enabling human agents to focus on high-value casesOwn workflow automation and operations integration, redesigning customer service and pharma processes with AI at the coreShape the end-to-end self-service experience, enabling customers to resolve post-purchase needs independently and seamlesslyEstablish and evolve the measurement framework, including deflection rates, CSAT, resolution quality, and agent productivity

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