Assoc Manager IT Operations(Web Application Support Associate Manager) job opportunity at Mattel, Inc.

Home Jobs In India Tag: Job Assoc Manager IT Operations(Web Application Support Associate Manager) position at Mattel, Inc


Date2026-04-09T09:04:00.938Z bot
Mattel, Inc Assoc Manager IT Operations(Web Application Support Associate Manager)
Experience: Highly Experienced
Pattern: Full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeAssociate
loacation 1804, 18th Floor, Gowra Palladium, Hyderabad, India
loacation 1804, 18th Flo..........India
Auto GPT Summarize Enabled
Job Description We are seeking a highly skilled Web Application Support Associate Manager to lead the support, stability, and continuous improvement of enterprise web applications across a diverse technology stack. This role is responsible for managing production support, ensuring high availability, and leading a team that supports applications built on JBoss EAP, Java, .NET Framework, Informatica Intelligent Cloud Services (IICS), and web services.The ideal candidatecomes with 10+ years of  strong technical depth with operational excellence and leadership experience in a global, business-critical environment. Key ResponsibilitiesApplication Support & OperationsOwn day-to-day production support for enterprise web applications, ensuring availability, performance, reliability, and scalability across environments.Lead incident management, root cause analysis, and post-incident reviews; establish operational runbooks, monitoring, and escalation procedures.Oversee application server maintenance (JBoss EAP), middleware, web services (SOAP/REST), and integrations via Informatica Intelligent Cloud Services (IICS).Service Management & Continuous ImprovementManage application support intake through ITSM tools (e.g., ServiceNow), including ticket prioritization, SLAs, and KPI tracking.Drive continuous improvement initiatives to reduce incidents, improve performance, and increase automation; identify recurring issues and partner with engineering teams on permanent fixes.Leadership & Team ManagementLead, mentor, and develop a team of application support analysts and engineers; provide technical guidance for complex or escalated issues.Conduct performance reviews, skill development planning, and resource allocation while fostering accountability and collaboration.Collaboration & Stakeholder EngagementAct as the primary support liaison between business stakeholders, development teams, and IT leadership; communicate clearly on incidents, risks, and system health.Collaborate with development teams on release planning, deployments, and transition to production support; partner with infrastructure and security teams on platform stability and compliance. 

Other Ai Matches

Lead Development Product Management Associate Applicants are expected to have a solid experience in handling Job related tasks
Manager, Corporate Strategy Applicants are expected to have a solid experience in handling Corporate Strategy related tasks
Analyst IT - Oracle Fusion Financials Integration Applicants are expected to have a solid experience in handling Job related tasks
Security Officer Applicants are expected to have a solid experience in handling Job related tasks