Head of Service Delivery Management - Oracle position at Version 1.| United Kingdom

_{2026-04-30T12:57:01.967Z} bot

Version 1 Head of Service Delivery Management - Oracle

Experience: General

Pattern: Full-time

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High School (S.S.C.E)

London, Birmin..........United Kingdom

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Job DescriptionWhere does this role fit into Version 1?Accountable for Enterprise Applications Managed Services delivery strategy, governance, and performance across Version 1.The success of the role of the Head of Service Delivery Management is built on the ‘Trust’ relationship between them, their team and their clients. The result of this relationship is a customer with high satisfaction scores and engaged Version 1 staff, which should then translate into excellent financial performance.Version 1 is looking for an experienced Service Delivery Manager with excellent people management skills to join its EA ASPIRE Managed Service Practice and manage the SDM team. A highly driven individual is required as they will have responsibility for several SDMs and their Customers across Oracle Software as a Service (SaaS), Oracle EBusiness Suite (EBS), JD Edwards (JDE), and PeopleSoft (PS).You must demonstrate an ability to build and maintain solid relationships with our customers in order to consistently deliver high satisfaction ratings. You must also be able to demonstrate solid commercial and business acumen and a track record in maximising financial performance and efficiency.🌟 Role OverviewWe are seeking an experienced and people‑focused Service Management Leader to shape and lead our Service Delivery Management (SDM) function within ASPIRE Managed Services. This role plays a critical part in driving exceptional customer outcomes, developing high‑performing teams, and supporting sustainable commercial growth.You’ll work closely with senior stakeholders, customers, and internal teams to ensure our services are delivered with excellence, consistency, and innovation—while staying true to Version 1’s core values.🔑 Key Responsibilities & AccountabilitiesService Leadership & StrategyDefine and evolve the Service Management strategy, ensuring strong alignment with Version 1’s goals and values.Provide inspirational leadership and clear direction to the SDM team, enabling excellent customer engagement and consistently high CSAT results.Act as a champion for a Trusted Advisor engagement model, fostering long‑term customer relationships and retention.Sponsor and actively drive Continual Service Improvement (CSI) initiatives, including automation and optimisation of SDM processes.Personally manage a small portfolio of strategic customers, maintaining hands‑on customer insight.People & Resource ManagementLead, coach, and develop a collaborative and high‑performing SDM community with a strong focus on ownership, accountability, and customer outcomes.Ensure effective and efficient use of team resources to maximise impact and delivery quality.Provide line management for the SDM team, including clear goal‑setting, regular 1:1 conversations, and meaningful performance and development reviews.Encourage knowledge sharing, engagement, and a strong sense of community across the SDM function.Governance, Commercial & Operational ExcellenceOwn service governance across EA Managed Services, ensuring contractual compliance, SLA adherence, and service credit mechanisms are met.Embed and maintain strong SDM governance controls, including forecasting cadence, GP reporting, account audits, and month‑end processes.Serve as the senior service authority for bids, tenders, and renewals, contributing to service design, delivery models, and risk assurance.Work closely with Portfolio Directors to improve forecasting accuracy and financial predictability.Ensure audit readiness and ongoing compliance with recognised standards (e.g. ISO20000), including evidence management and continuous improvement.Monitor and achieve targets across chargeability, T&E, CSAT, and Gross Profit performance.Proactively address low‑performing GP projects, ensuring clear remediation plans are in place where required.Revenue Growth & Customer SuccessPartner with SDMs to achieve revenue targets and successfully deliver the annual budget.Track and manage revenue across Change Requests and identified opportunities.Lead and support SDMs to identify and develop new and additional opportunities within existing customer accounts.Collaborate closely with Sales to pursue growth opportunities with both new and existing clients.Support escalation management in partnership with Service Delivery teams to ensure positive outcomes.Customer EngagementLead and participate in Monthly Service Reviews and Quarterly Business Reviews, ensuring meaningful value‑focused conversations.Promote ASPIRE and Value Level Agreements, demonstrating our commitment to partnership and continuous improvement.Act as a senior representative for EA Managed Services, internally and externally.📌 Reporting LineReports to: Head of ASPIRE Managed ServicesWorks closely with: ASPIRE Managed Services Management Team to align strategy and execution.

Head of Service Delivery Management - Oracle job opportunity at Version 1.

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