Lead - Data Scientist job opportunity at Freshworks.

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Date2026-04-15T14:24:27.178Z bot
Freshworks Lead - Data Scientist
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Bengaluru, India
loacation Bengaluru....India
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Job DescriptionAs a Lead Data Scientist with a focus on Generative Artificial Intelligence (GenAI), you will be at the forefront of pioneering innovative applications of data science and machine learning in employee engagement. You will lead efforts to leverage GenAI techniques to solve complex challenges, transitioning the next generation of IT services away from traditional dashboards and filters into an interactive, conversational experience backed by real-time streaming data analysis.The Impact You Will CreateYou will not just be building models; you will be reshaping how users interact with technology. Your work will directly result in:Massive Scale: Building a state-of-the-art conversational servicebot designed to scale seamlessly across 1 million+ Monthly Active Users (MAU).Next-Gen User Experience: Serving real-time insights to customers through a cutting-edge conversational UI/UX that processes millions of streaming data points.Advanced Automation: Developing production-grade AI/ML solutions to solve complex Text2Action problems and analyzing time-series data to detect anomalous behavior instantly.Roles & ResponsibilitiesStrategic Collaboration: Partner closely with product and business teams to deeply understand challenges and opportunities within the GenAI landscape, ensuring data science initiatives align with core organizational objectives.Intelligent System Design: Conceptualize, experiment, and design intelligent systems powered by GenAI, applying your deep expertise in machine learning, statistics, and advanced mathematics.End-to-End ML Pipelines: Take full ownership of ML pipelines from start to finish, encompassing data pre-processing, model generation, cross-validation, and continuous feedback integration.ML/AI Architecture: Collaborate with ML Engineers to design highly scalable systems and model architectures that enable low-latency, real-time ML/AI services.Big Data Processing: Build and develop efficient systems capable of ingesting and processing vast volumes of streaming data.Metric Definition: Define and monitor key performance metrics that accurately reflect the tangible value delivered to end-users through our GenAI solutions.

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