Senior Manager - Global Benefits (Strategy, Product & Governance) job opportunity at Freshworks.

Home Jobs In United States Of America Tag: Product & Governance) Senior Manager - Global Benefits (Strategy, Product & Governance) position at Freshworks


Date2026-04-02T14:46:19.061Z bot
Freshworks Senior Manager - Global Benefits (Strategy, Product & Governance)
Experience: General
Pattern: Full-time
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Product & Governance)

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loacation San Mateo, California, United States Of America
loacation San Mateo, Cal..........United States Of America
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Job DescriptionThe Senior Manager - Global Benefits is responsible for evolving the strategy, design, and performance of the global benefits ecosystem. This role operates as a product owner and strategic leader, ensuring benefits programs are competitive, cost-effective, compliant, and deliver a seamless employee experience through a combination of vendors, digital tools, and operational partners.This critical People Team role will partner with key stakeholders to support our Employee Value Proposition at Freshworks and enhance our brand.This position shifts away from transactional administration and instead focuses on strategy, governance, vendor orchestration, and data-driven decision-making, leveraging AI and automation to scale globally. Please note: This is a hybrid role that will be based in San Mateo, CA and requires an in-office presence three days per week (Tuesday - Thursday). Strategy & Benefits ArchitectureDefine and execute a global benefits and wellbeing strategy aligned with business priorities, workforce demographics, and market competitivenessDesign and evolve benefits programs across health, retirement, wellbeing, and leave, ensuring scalability across regionsEstablish a cohesive global framework with appropriate local flexibilityLead innovation in benefits design, including digital-first and AI-enabled solutionsBenefits Product Ownership & ExperienceOwn the end-to-end employee benefits experience, from onboarding through life events and offboardingDefine and optimize the employee journey, ensuring clarity, accessibility, and engagementPartner with internal teams to deliver a digital-first experience (e.g., portals, AI assistants, decision support tools)Continuously improve experience through employee feedback, utilization data, and behavioral insightsVendor Ecosystem & Performance ManagementLead the selection, design, and management of a global vendor ecosystem (health plans, wellbeing providers, retirement partners, etc.)Establish clear performance expectations, SLAs, and accountability frameworksDrive integration across vendors to deliver a cohesive, high-quality employee experienceConduct regular market assessments and negotiate solutions to ensure cost efficiency and innovationGovernance, Compliance & Risk ManagementEnsure compliance with local, national, and international regulations (e.g., ERISA, global statutory requirements)Oversee plan governance, including plan documents, policies, audits, and regulatory filingsPartner with Legal, Finance, and external advisors to mitigate risk and maintain strong controlsMaintain clear governance structures for decision-making and program oversightFinancial Management & Cost OptimizationOwn benefits financials, including budgeting, forecasting, and cost trend analysisIdentify and manage key cost drivers (utilization, vendor pricing, plan design)Develop and execute strategies to improve ROI and long-term sustainabilityPresent clear, data-driven insights and recommendations to senior leadershipData, Insights & Decision SupportLeverage data analytics to evaluate program performance, engagement, and outcomesTranslate data into actionable insights and strategic recommendationsBuild reporting frameworks that enable real-time visibility into benefits performanceSupport executive decision-making with clear, concise, and outcome-focused analysisOperating Model & DeliveryDefine and manage a modern benefits operating model, leveraging:Vendor-led service deliveryCentralized operations (e.g., HR Ops/shared services)AI and digital tools for employee supportEnsure efficient execution of key processes such as enrollment, life event changes, and employee support, without reliance on manual interventionContinuously identify opportunities to automate, streamline, and scale operations globallyScope & ImpactGlobal responsibility across multiple regions (Americas, EMEA, APAC)Direct influence on employee experience, cost management, and talent strategyHigh visibility with senior leadership, including HR, Finance, and Legal

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