Associate, Merchant Performance & Analytics - Grabmart job opportunity at Grab.

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Date2026-04-21T08:27:44.251Z bot
Grab Associate, Merchant Performance & Analytics - Grabmart
Experience: General
Pattern: Full-time
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Merchant Performance & Analytics - Grabmart

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degreeGeneral
loacation Mapletree Business Centre, HCMC, Vietnam
loacation Mapletree Busi..........Vietnam
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Job DescriptionGet to know the Role:We are in search of a dynamic and experienced professional to take on the role of Omnicommerce Lead, Merchant Performance & Analytics. This role will primarily involve supporting the expansion and growth of Grab’s Omnicommerce business in Vietnam. You will find yourself part of a lean, agile team setup, working in close collaboration with other departments to drive P&L growth, as well as achieve pivotal performance metrics.The day-to-day activities:Performance Optimization: monitoring and improving merchant performance metrics such as sales volume, conversion rates, and customer satisfaction. This will ensure that our platform consistently delivers high-quality merchant servicesStrategic Collaboration: Facilitate collaborative efforts with marketing and KAM/sales teams to create effective promotional calendars, schemes, and deals that drive merchant engagement and customer acquisition. Operational Efficiency: Manage merchant operations efficiently, including selection by campaign based on performance analytics and operational needs. This role will streamline processes, reduce inefficiencies, and enhance overall operational effectiveness. Data-Driven Insights: Utilize analytics tools and metrics to provide actionable insights, enabling informed decision-making and continuous improvement in merchant management strategies.

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