Merchant Growth Programme Manager, Scaled job opportunity at Grab.

Home Jobs In Singapore Tag: Scaled Merchant Growth Programme Manager, Scaled position at Grab


Date2026-04-06T06:02:12.602Z bot
Grab Merchant Growth Programme Manager, Scaled
Experience: General
Pattern: Full-time
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Status:

Scaled

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degreeGeneral
loacation Grab One North, Singapore, Singapore
loacation Grab One North..........Singapore
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Job DescriptionGet to Know the TeamThe Singapore Commercial team shapes and grows Grab's business in Singapore, contributing to our vision of being Southeast Asia's superapp by delivering everyday services that matter most to consumers.We focus on developing business strategies that help us serve our community, particularly by growing the accounts of businesses across GrabFood and GrabMart. By building close partnerships with merchants, we create plans and strategies to grow their sales and meet their needs across Grab's services such as GrabExpress, GrabPay, and GrabAds.Get to Know the RoleThe Merchant Growth Programme Manager, Scaled is a senior individual contributor role who leads the design, execution, and optimisation of programmes that drive merchant conversion, adoption, and long-term engagement. You will oversees two main functions: Merchant Programmes and Community & Merchant Engagement.This role will report to the Lead, Commercial, Merchant Growth and be onsite at Singapore Grab office.The Critical Tasks You Will PerformProgramme ManagementWork with the Lead of the Merchant Growth Team to oversee the delivery of merchant programmes that drive product adoption, conversion, and engagement at scalePartner with internal stakeholders to optimise CRM workflows, automation, and self-serve resources to improve merchant experience and operational efficiencyReview and analyse programme performance data to refine strategies and improve outcomesCommunity & Merchant EngagementDevelop outreach strategies through online and offline activations, including events, community groups, and educational projectsLead field sales and outreach teams to accomplish in-market engagement activities and merchant acquisition campaignsBuild partnerships with industry associations, trade bodies, and external ecosystem partners to expand merchant engagement channelsCollaborate with other teams (Sales, Marketing, Product, and Ops) to align outreach initiatives with broader business prioritiesEnd-to-end deal managing (including working with One Grab teams) to achieve growth in merchant accounts

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