Partner Engagement Associate Cirebon job opportunity at Grab.

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Date2026-04-01T04:30:44.024Z bot
Grab Partner Engagement Associate Cirebon
Experience: General
Pattern: Purnawaktu
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degreeAssociate
loacation Cirebon, Cirebon, Indonesia
loacation Cirebon, Cireb..........Indonesia
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Uraian PekerjaanGet to Know the TeamGreater Cirebon is one of Grab's important cities in West Java, alongside Cirebon, Indramayu, Majalengka, and Kuningan. It is a focus city for multiple strategic programs and campaigns (both EDLP and non‑EDLP).Get to Know the RoleAs a Partner Engagement (PE) Associate, you will be responsible for ensuring a healthy and reliable driver supply, strengthening driver community engagement, and coordinating with internal teams and external stakeholders to support Grab's growth in West Java. Reporting to the City Assistant Manager, you will work on-site in our Cirebon Office.The Critical Tasks You Will PerformDevelop partner engagement strategies and city-level campaigns to achieve Cirebon's growth, reliability, and performance targets.Lead end-to-end driver acquisition (online/offline) and monitor important supply metrics, driving corrective actions to ensure and reliable supply.Plan and manage regular driver community engagements (Kopi Darat) to collect feedback and address early-stage on-ground issues.Design and implement incentive and performance strategies to improve online hours (OH), cancellations, and overall service quality using data-driven insights.Identify training needs and deliver structured training programs to enhance driver quality, reduce cancellations, and improve customer experience.Coordinate with Central Ops, Marketing, city teams, and other internal functions to align programs and ensure city execution.Support collaboration and follow‑ups with authorities, government bodies, communities, and other external partners across West Java.Manage city-level projects and tasks with discipline, including reporting, driver communications, and ad-hoc programs to improve supply reliability and engagement.

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