Manager, Claims Quality Assurance job opportunity at TAL.

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Date2026-04-16T04:31:32.950Z bot
TAL Manager, Claims Quality Assurance
Experience: General
Pattern: Full-time
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Claims Quality Assurance

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degreeGeneral
loacation 363 George Street, Sydney, New South Wales, Australia
loacation 363 George Str..........Australia
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Job DescriptionThis role is responsible for leading a Claims Quality Assurance team and providing quality assurance in relation to claim assessment in line with the TAL claims quality framework and risk management principles.A key focus of this role is to promote a culture of risk management and continuous improvement by providing risk-based detective controls and insights relating to claim assessment.You may be required to lead the delivery of small to medium scale projects or well-defined tasks on major projects to enable QA remediation or continuous improvement initiatives.In this role you will:Claims Portfolio Ownership: Manage Life Claims with focus on customer service, accurate policy assessment, cost control, and return-to-health outcomes using best-practice strategies.Customer Escalations: Resolve complaints and implement improvements to enhance service quality.Risk & Compliance: Ensure adherence to TAL policies, legislative requirements, industry guidelines, and maintain a strong risk culture.Complex Claims Support: Provide guidance on liability determinations, strategy sign-off, and participate in case conferences for complex claims.Operational Oversight: Allocate daily work, monitor performance, manage resources, and use reporting to ensure service delivery.People Leadership: Recruit, coach, and develop Claims Consultants while driving TAL’s risk culture and customer service standards.

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