[MSO] ServiceNow Developer job opportunity at Software Mind.

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Date2026-03-24T09:39:16.513Z bot
Software Mind [MSO] ServiceNow Developer
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Warsaw, Masovian Voivodeship, Poland
loacation Warsaw, Masovi..........Poland
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Job Description Project – the aim you’ll haveJoin our team to build ServiceNow solutions focused on B2B Customer Service Management (CSM) and IT Service Management (ITSM) with a clean CMDB aligned to CSDM 5.0.Position – how you’ll contributeBuild: Configure and extend CSM & ITSM (Incidents/Cases, Change, Problem, Request), Agent Workspaces, Service Catalog, SLA, Knowledge, email & Teams communicationsITOM, CMDB/CSDM: Model services and CIs, set up IRE rules, event management, import sets/transform maps, health dashboards, relationship mappingIntegrations: Implement secure, upgrade-safe integrations using IntegrationHub, MID Server and REST/webhooksAccess & data: Support LDAP group–based role mapping, review ACL/RBAC for MVP processes; follow platform security hardening guidanceAutomation & Flow: Orchestrate Day-0/Day-2 activities via Flow Designer; design clean, reusable sub-flowsQuality: Write ATF tests, participate in code/config reviews, maintain update sets/app repo, and support the Dev → Test → Prod pipelineAnalytics: Build essential reports and Performance Analytics (basic) for operations dashboardsDocumentation: Contribute to Solution Designs, SOPs and user guides; log risks in RIDAC (within SPM)Hypercare/BAU: Support go-live and early life stabilization for the new instance

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