Telemarketing and Customer Service Associate job opportunity at SGS.

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Date2026-02-04T08:46:20.689Z bot
SGS Telemarketing and Customer Service Associate
Experience: General
Pattern: Full-time
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loacation Chino Roces Avenue, Makati City, Metro Manila, Philippines
loacation Chino Roces Av..........Philippines
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Job DescriptionPrimary ResponsibilitiesGenerally responsible for the preparation of individual sales action plans in line with the overall sales strategy  to ensure a targeted and focused approach that consistently contributes to the overall growth aims of the  business. Materializes current sales opportunities and identify news ones to meet required revenue targets  within defined areas of responsibility.Specific Responsibilities ▪ Answers inbound sales inquiries relating to products, services and current promotions. ▪ Communicates and explains the value of the client brand and benefits of services to potential customers  though establishing relationships and building strong rapport. ▪ Uses effective selling and customer service techniques to identify customer needs and drive sales results  Anticipate, identify and understand client’s needs and pains and translate those into sales opportunities. ▪ Ensure timely and professional submission of all information as requested by clients, ensure follow-up. ▪ Prepare and submit timely and accurate reports of sales activities. ▪ Resolve customer complaints by addressing problems, facilitating the development of solutions, preparing  reports and making recommendations to managers. ▪ Maintain positive relationships with current and potential clients through regular contacts. ▪ Coordinate with clients and avoid any discontinuation from his or her end. ▪ Liaise with technical/operations teams to ensure excellent communication channels exist to facilitate the  successful handover and execution of the new and current business. ▪ Support marketing strategy and business development teams as appropriate ▪ Assist for invoicing and support for collection as determined by the Business Manager ▪ Maintain awareness and understanding of all SGS services, ensuring that the full range of SGS services are  presented to new and existing clients to maximize sales opportunities.▪ Forward potential opportunities to other Business Lines as appropriate ▪ At all times, adopt a safe behaviour by exercising due regard for the health and safety of SGS employees and  clients, in line with SGS policies and procedures. ▪ At all times, comply with SGS Code of Integrity and Professional Conduct ▪ Performs other related duties as may be assigned either in support of departmental goals or for his/her  personal or professional training, education or development as programmed by his/her immediate superior.

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