Customer Services Jr. (Technical Sales Admin w/ laboratory testing experience) job opportunity at SGS.

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Date2026-01-05T02:03:57.715Z bot
SGS Customer Services Jr. (Technical Sales Admin w/ laboratory testing experience)
Experience: General
Pattern: Full-time
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loacation 8th Floor, Capella Bldg., Asean Drive, Filinvest, Alabang, Muntinlupa City, Metro Manila, Philippines
loacation 8th Floor, Cap..........Philippines
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Job DescriptionPrimary Responsibilities:Assists the Inside Sales Managers in compiling documentation, generating client quotations, client communications, entry/update of quotes and other information into CRM, update information in Laboratory Information Management System (LIMS), market research and other tasks as needed.Specific Responsibilities:At all times, complies with SGS Code of Integrity and Professional Conduct.Coordinate with various departments to ensure prompt and appropriate responses to customer needs.Outlines the scope, quotes, schedules, and coordinate the dispatch of sample collection and analysis projects to field and laboratory assets in their territoryAct as the liaison and advocate for the customer’s needs, requests, and requirements when leveraging SGS and/or non-SGS Samplers, Laboratories, Management, Sales, and Business Development resources to complete projectsConsult with customers to develop analysis protocols, create testing schedules and interpret results.Demonstrate a deep understanding of regulatory requirements, onboard treatment systems, and SGS policies, procedures, and service offeringsEngage with customers to develop relationships based on trust and competenceFacilitate operational excellence by communicating customer needs and organizational best practices to internal and external stakeholders to ensure timely and accurate solutions to increase customer satisfaction and workplace efficiencyAdheres to internal standards, policies, and proceduresPerforms other duties as assignedDevelops skills and knowledge to progress in your career.Develops trust by providing timely responses to all inquiries, whether by phone or email.Promotes a positive “Can do!” attitude and a safe working environment.Be knowledgeable and compliant with SGS procedures and standards.Takes initiative in all we do and perform other duties as required to further SGS mission of service, quality and growth.Builds and maintains strong working relationships.Adopts and supports specific operational improvement activities as communicated by the GBS Team Lead. These projects will focus on the improvement of quality, efficiency, accreditation, communication and technical improvement.Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.Ensures work area in GBS is kept clean and presentable at all times.Remains familiar with SGS quality assurance procedures.Complies to all SGS QHSE and HR policies and procedures.

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