Vice President - Transformation & Strategic Outsourcing job opportunity at RAKBANK.

Home Jobs In United Arab Emirates Tag: Job Vice President - Transformation & Strategic Outsourcing position at RAKBANK


Date2025-11-10T06:42:41.448Z bot
RAKBANK Vice President - Transformation & Strategic Outsourcing
Experience: General
Pattern: Full-time
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loacation Dubai, Dubai, United Arab Emirates
loacation Dubai, Dubai....United Arab Emirates
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Job DescriptionAbout the RoleAs VP, Senior Transformation & Strategic Program Lead, you will report to the Head of Strategic Outsourcing & Transformation and play a pivotal role in driving bank-wide transformation initiatives under the COO’s Office. This role is responsible for leading strategic outsourcing programs, optimizing operational models, and delivering measurable efficiencies across business and enablement functions.You will collaborate with internal stakeholders and external partners to implement scalable solutions, enhance customer centricity, and embed a culture of service excellence.What You’ll Be DoingStrategic Transformation & OutsourcingLead the design and execution of strategic outsourcing and shared services models.Drive transformation programs across the bank, ensuring alignment with COO-led initiatives.Deliver cost and headcount efficiencies through lean methodologies and digitization.Program Delivery & GovernanceOversee automation projects and MIS initiatives within the COO’s Office.Implement robust governance frameworks for offshoring and outsourcing, including PALM governance.Ensure compliance with regulatory frameworks and internal policies.Operating Model ImplementationDefine and roll out processes, decision-making frameworks, and training for outsourced units.Manage end-to-end delivery of Shared Services Centers.Continuously identify digitization opportunities to improve customer experience and service levels.Stakeholder EngagementCollaborate with IT, Operations, Business Units, and Premises teams to integrate new systems and co-location strategies.Manage vendor selection and onboarding for transformation tasks.Liaise with the Customer Experience unit to support service excellence initiatives.

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