Contact Centre Voice Specialist (Emiratised Role) job opportunity at RAKBANK.

Home Jobs In United Arab Emirates Tag: Job Contact Centre Voice Specialist (Emiratised Role) position at RAKBANK


Date2025-04-29T06:04:36.576Z bot
RAKBANK Contact Centre Voice Specialist (Emiratised Role)
Experience: General
Pattern: Full-time
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loacation Ras Al-Khaimah, Ras al Khaimah, United Arab Emirates
loacation Ras Al-Khaimah..........United Arab Emirates
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Job DescriptionJob OverviewWe are seeking a dedicated Contact Centre Voice Specialist. As a key member of our customer service team, you will be responsible for handling inbound and outbound voice communications, ensuring exceptional customer experiences, and contributing to the overall success of our contact center operations.What you will doHandle incoming customer calls professionally and efficiently, addressing inquiries, resolving issues, and providing accurate informationConduct outbound calls for follow-ups, surveys, and proactive customer engagement initiativesUtilize contact center technologies and CRM systems to manage customer interactions and maintain accurate recordsIdentify and escalate complex issues to appropriate departments or supervisors when necessaryCollaborate with team members to share best practices and contribute to continuous improvement effortsAdhere to quality assurance standards and performance metricsParticipate in training sessions and stay updated on company products, services, and policiesRepresent the company's values and maintain a positive image in all customer interactionsProvide culturally sensitive customer service, leveraging understanding of UAE business practicesEnsure to differentiate between Conventional & Islamic calls and assist customers based on their preferred product / services.

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