Frontline Operations Manager - Roadside Assistance job opportunity at My NRMA.

Home Jobs In Australia Tag: Job Frontline Operations Manager - Roadside Assistance position at My NRMA


Date2026-01-20T08:40:35.003Z bot
My NRMA Frontline Operations Manager - Roadside Assistance
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Blacktown, New South Wales, Australia
loacation Blacktown, New..........Australia
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Job DescriptionWe have a permanent full-time opportunity available, looking after our North West region.You will be leading a team of our Roadside Assistance team, which is made up of NRMA employees. What you'll doEffectively recruit, retain, develop and reward a team of NRMA Roadside service provider (approx. 30-40 FTE)Manage all performance or behavioural issues that arise using coaching, counselling and performance management techniques to resolutionEnsure alignment of objectives and activity across teamSupports in Developing and maintaining effective industrial relationship with local Union RepresentativesSupport with the operational day to day Service Delivery related activitiesAnalyse and monitor financial and commercial information and identify issues or opportunities which impact business prioritiesActs as first point of contact for all safety incidents and responseImplement and manage Quality Assurance activities What you’ll bringExperience in managing service delivery operations within various industriesDemonstrated experience in managing diverse, field-based teams especially through change and in providing effective performance feedbackHighly developed capability in building and motivating teams and exceptional communication skillsSkills in negotiation, handling crucial conversations, and facilitating resolutionProven experience of business acumen and front-line implementation of strategic plansAbility to foster stakeholder engagement and relationship developmentA valid NSW Driver’s License What's in it for you?At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!Progressive flexibility, leave and well-being benefits to balance all of life's priorities.Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more.Discounts on a range of NRMA personal insurance products including car, home & travel.Grow, progress or relocate your career and move around the NRMA Group or different locations with us. Know You BelongWe’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.As part of our recruitment process, successful applicants will be required to complete pre-employment checks.Join the NRMA and grow your career with us.  Apply now, we cannot wait to hear from you or visit our careers site to find out more! 

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