Head of Client Operations job opportunity at Profile Software.

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Date2026-03-24T08:40:01.657Z bot
Profile Software Head of Client Operations
Experience: General
Pattern: full-time
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degreeHigh School (S.S.C.E)
loacation Kallithéa, Greece
loacation Kallithéa....Greece
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Job Summary: The Head of Client Operations will lead our Client Operations function. What You Will Do:  The role is a senior leadership one with full accountability for NOC, Network and Field Operations, combining strategic people management with hands-on technical oversight across a 24/7 service environment. Job Responsibilities Lead three operational domains — NOC, Network Operations and Field Operations — with direct management of team leads and senior staff Own 24/7 operational governance, including shift planning, rota management and service continuity Act as the primary escalation point for critical incidents, liaising with internal teams, customers and senior stakeholders Set and maintain SOPs and governance frameworks to ensure consistent, SLA-driven service delivery Lead team development — including hiring, onboarding and coaching — building a high-performing operations function Champion continuous improvement through automation, structured reporting and process optimisation Qualifications and Work Experience Candidates must demonstrate strong, working technical knowledge across the following: Networking & Routing  TCP/IP, BGP, OSPF, Route Redistribution, NAT, ACLs, VLANs, STP, QoS, IP Addressing and Subnetting, WAN Failover and Resiliency SD-WAN & Security  SD-WAN Architecture and Operations, VPN Technologies, FortiGate / Fortinet firewall policy and security operations Vendor Platforms  Cisco (CCNP-level proficiency), Huawei (enterprise and SP environments), Juniper (JunOS-based routing and switching), Palo Alto Networks (NGFW and security policy), Check Point (firewall management and threat prevention) Monitoring & Observability  Zabbix, Grafana, Alerting Workflows, Event Handling, Dashboard Management Tooling & Reporting  Power Automate, Microsoft Excel, Operational Reporting and Analy What We're Looking For The ideal candidate will combine operational leadership maturity with deep technical credibility — a proven track record in 24/7 NOC or network operations, CCNP-level networking knowledge, and the communication skills to engage confidently with customers, engineers and senior management. Experience with NOCaaS, critical infrastructure or multi-customer managed services is a strong advantage.

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