Customer Success Manager, Hotels job opportunity at Valsoft Corporation.

Home Jobs In Australia Tag: Hotels Customer Success Manager, Hotels position at Valsoft Corporation


Date2026-03-17T15:56:42.946Z bot
Valsoft Corporation Customer Success Manager, Hotels
Experience: 3-years
Pattern: Full-time
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Hotels

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Australia
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About Sadie    Sadie is a 24/7 voice AI agent built for the hospitality industry. Acting as an always-on extension of the hotel or restaurant team, Sadie instantly answers guest calls, shares property information, provides real-time availability and rates, and seamlessly books and manages reservations. Headquartered in Montreal and owned by Valsoft, Sadie is on a mission to transform how hospitality connects with guests—making every interaction effortless, personal, and revenue-generating.   For more information, visit heysadie.ai.  Sadie hotel division is transforming how hotels communicate with guests using AI powered voice technology. Our platform answers inbound calls 24-7, manages bookings, captures upsell opportunities and integrates with major hotel systems across the globe.  About the Role    As our founding Customer Success Manager in the Australian market, you’ll be the face of Sadie to our Hotel partners—responsible for onboarding, supporting, and growing relationships across our customer base. This role blends hands-on implementation, day-to-day relationship management, and process development. You’ll work closely with Product, Partnerships, Engineering, and Sales to ensure a frictionless experience and long-term customer happiness.     What You Will Do  Customer Onboarding & Implementation    Manage the end-to-end onboarding of new hotel partners   Set clear expectations, provide training, and ensure full system adoption   Collaborate with integration and support teams to deliver a fast, smooth go-live   Ongoing Relationship Management    Act as the main point of contact post-onboarding   Build trust and strong working relationships with hotel operators and managers   Monitor customer health and proactively address issues before they escalate   Voice of Customer & Feedback Loops   Proactively gather, track, and analyze customer feedback   Identify patterns, surface pain points, and advocate for customer needs internally   Collaborate with Product and Engineering to prioritize improvements based on feedback   Process Development & Internal Collaboration   Help document and improve scalable customer success playbooks   Work cross-functionally to ensure alignment across Sales, Product, Support, and Marketing   Develop new initiatives and support programs to improve retention and satisfaction   Retention & Growth   Ensure customers understand the full value of Sadie and how to use all relevant features   Identify upsell opportunities or new integrations that add value   Support expansion and referrals within multi-location groups     What You Bring  Have 3+ years of experience in a customer success, account management, or hospitality tech role   Previous experience as a front desk hotelier or manager  Are highly organized, empathetic, and customer-obsessed   Love building relationships and solving problems   Have strong written and verbal communication skills   Are comfortable working in fast-moving environments with competing priorities   

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