Customer Service and Rebate Processing Specialist job opportunity at Resource Innovations.

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Date2025-11-03T18:51:29.161Z bot
Resource Innovations Customer Service and Rebate Processing Specialist
Experience: General
Pattern: Full-time
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degreeDiploma
United States Of America
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Resource Innovations is seeking Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients throughout the nation. If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something contribute to climate change mitigation, then working for Resource Innovations Business Processing team is for you. Resource Innovations (RI) is a  women-led  energy transformation firm  focused on impact . Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Provides basic troubleshooting and recommend solutions Data Entry - enters data into various database applications Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents. Communicates effectively as part of team approach with other departments in servicing customers. Provides customer service activities such as responding to emails and phone calls. Provides exceptional customer service and call handling in a customer centric environment.• Safeguards confidential customer information May provide peer training to co-workers job shadowing support as assigned in area of responsibility Willing to support any program within the department as assigned Other duties as assigned Minimum of a high school diploma or equivalent Must be able to an 8-hour shift as assigned within the hours of 8 am to 6 pm Minimum 6+ months of related work experience in a call center environment Proficiency in 10-key data entry from computer keyboard. Experience with various Microsoft programs, including Word, Excel, Access Strong attention to detail Strong organizational and prioritization skills and ability to multi-task Excellent written and verbal communication skills A positive and customer - friendly outlook Able to follow directions as they are given Preferred Education, Skills and Experience: Experience in a data entry processing and customer centric call center environment preferred. Experience working in energy efficiency or utility fields a plus English and Spanish speaking

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