Guest Relations Manager Luxury Collection Marriott Zakynthos job opportunity at SWOT Hospitality Management Company.

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Date2025-12-08T16:26:59.389Z bot
SWOT Hospitality Management Company Guest Relations Manager Luxury Collection Marriott Zakynthos
Experience: General
Pattern: full-time
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loacation Zakinthos, Greece
loacation Zakinthos....Greece
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SWOT Hospitality is looking to recruit Guest Relations Manager on behalf of Hymnos Luxury Collection Marriott Zakynthos About the role: Serve as the primary point of contact for all guests, ensuring a warm and welcoming experience while managing guest grievances and complaints professionally and efficiently. Demonstrate a thorough understanding of the hospitality industry, advising team members on the unique standards and service excellence expected from a Luxury Collection property. Utilize guest feedback, engagement surveys, and satisfaction ratings to proactively adapt services and operational processes, enhancing overall guest satisfaction. Foster and maintain relationships with guests, ensuring personalized experiences tailored to individual preferences, thereby maximizing guest loyalty. Work collaboratively with all hotel departments, effectively communicating any issues related to guests or operations to ensure swift resolutions. Conduct regular outreach to returning guests to reinforce relationships and create a sense of belonging among patrons. Lead and train the guest relations team, promoting a culture of service excellence that aligns with Luxury Collection standards. Manage the welcome and farewell processes, ensuring all guests feel valued and special throughout their stay. Proven experience in a luxury guest relations role, preferably within high-end hotel brands. Exceptional communication and interpersonal skills, with a genuine passion for hospitality. Ability to think quickly and remain calm in high-pressure situations. Strong leadership skills with experience in training and developing staff. Proficiency in utilizing feedback systems and guest satisfaction tools. Fluency in multiple languages is an advantage. Flexibility to work various shifts, including evenings and weekends, as required by the hotel operations.

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