Customer Engagement Manager job opportunity at EVA Pharma.

Home Jobs In Egypt Tag: Job Customer Engagement Manager position at EVA Pharma


Date2026-02-08T10:55:20.469Z bot
EVA Pharma Customer Engagement Manager
Experience: Highly Experienced
Pattern: Full-time
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loacation Giza, Egypt
loacation Giza....Egypt
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Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members. Job Summary We are seeking a passionate and talented Customer Engagement Manager to join our dynamic team. The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry. Key Responsibilities: Lead and execute a global omnichannel customer engagement strategy aligned with business goals, overseeing and guiding Omnichannel Specialists across global clusters. Define, optimize, and continuously improve customer journeys and touchpoints across markets. Drive customer-centric decision-making using data, insights, and market trends. Align global and local engagement plans in collaboration with cross-functional teams. Advance digital and next-generation engagement models to enhance the customer experience. Track and optimize performance using KPIs (NPS, ROI, sales impact). Maximize ROI through effective engagement mix, prioritization, and resource allocation. Ensure full compliance with company policies, industry standards, and local regulations. Lead global insights gathering to improve content, channels, and communication effectiveness. Enable omnichannel capability building, coaching, and upskilling across markets. Minimum of 12 years of total professional experience, with strong exposure to customer engagement, omnichannel, marketing, or commercial excellence. Proven experience in regional or global roles within complex, multicultural environments. Strong analytical capabilities with demonstrated experience in data-driven decision-making and KPI management. Solid understanding of digital transformation, omnichannel strategies, and customer experience models. Strong stakeholder management, communication, and leadership skills across cross-functional and geographically diverse teams. Mandatory experience in pharma, healthcare, or other highly regulated industries. Bachelor’s degree in business, Marketing, Life Sciences, or a related field; a master’s degree is an advantage. Fluency in English is required; additional languages are a plus.

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