Forward Deployed Engineer position at CloudTalk.| Spain

_{2026-03-04T22:19:58.254Z} bot

CloudTalk Forward Deployed Engineer

Experience: 3-years

Pattern: full-time

Country:

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Master's (M.A.)

Barcelona....Spain

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🌍 Global SaaS | $28M Series B Investment 📍 Barcelona, Spain - on site The Mission CloudTalk is redefining business telephony with our next-generation AI Voice Agent, CeTe. But selling the future of voice AI is only half the battle; making it work flawlessly in messy, real-world customer environments is where we win. As our first Forward Deployed Engineer (FDE) , you won't be building sandbox toys. You will deploy production-ready AI agents that handle thousands of real conversations across 160+ countries and 60+ languages . You will own the technical lifecycle- from the pre-sales prototype that wins the deal, to the deep post-sales integrations that turn our global customers into AI-first companies. Why This Role Is a Career Accelerator : Global Scale: Work directly with the world’s most innovative companies to transform their revenue operations using CloudTalk's vast telephony infrastructure. Bleeding-Edge Tech: Master the intersection of advanced LLMs, real-time voice synthesis, and complex CRM architectures. High-Impact Visibility: Sitting at the intersection of AI and GTM, your successful deployments will directly unlock MRR (Monthly Recurring Revenue) and drive company-wide growth. What You'll Do: End-to-End Implementation: Partner with Account Executives to build working AI prototypes that close deals, then design, build, and deploy the deep technical integrations (APIs, webhooks, Make/n8n) required to connect the AIVA to customer CRMs and helpdesks in production. AI Configuration & Tuning: Configure and continuously optimize the AI Agent by tuning prompts, defining intents and actions, building edge-case guardrails, and optimizing latency metrics to ensure high-quality, natural conversations with zero delay and no hallucination. Drive Pipeline & MRR: Partner directly with AEs, Channel Managers and CSMs to own top-line adoption metrics (e.g., AIVA MRR, AIVA Usage). You will slash time-to-first-value and actively help generate pipeline and upsells within existing accounts. The Product Feedback Loop: Take the messy edge cases you solve in the field and work with our core Engineering team to turn your custom "hacks" into scalable, native product features. Peer-to-Peer Guidance: The FDE is a deeply technical builder who will fully set up their own API integrations and automations. They will only reach out to the Tech Consulting team for high-level advice, system architecture guidance, or core telephony escalations; treating TCs as respected peers, not as an implementation helpdesk. What You Bring (Experience & Skills): Experience: 3+ years in a hybrid technical/commercial role (e.g., Solutions Engineering, Technical Implementation, or ex-founder). Integration Mastery: Deep expertise wiring up systems using REST APIs, Webhooks, JSON, and low-code orchestrators (Make, n8n, Zapier). CRM Ecosystems: Hands-on experience mapping custom data and building workflows in platforms like HubSpot and Salesforce. Light Scripting: Ability to write quick Python or JavaScript snippets to transform data payloads when low-code tools hit their limits. Practical AI Chops: Proven experience building workflows with LLMs, including prompt tuning, setting context windows, and building guardrails against hallucinations. Commercial Drive: High ownership and the communication skills to translate complex technical blockers to a non-technical VP of Sales or an irate customer. KPIs: POC-to-Production Conversion Rate: The percentage of custom pre-sales AI prototypes you build that successfully convert into closed-won, fully signed and deployed contracts. Time-to-First-Value (TTFV): The total number of days from contract signature to the AI Voice Agent running live in production and successfully handling its first 1,000 billable AI minutes. AIVA Minutes & AI Revenue: The month-over-month growth of actual AI voice consumption and the resulting expansion MRR generated by unlocking new automated workflows within your deployed accounts. What Is Out of Scope For This Role: ❌ Training Core AI Models: You are not an AI Researcher or Data Scientist. ❌ Running QBRs & Chasing Renewals: You are a builder, not a traditional CSM. While your technical work directly drives MRR, you won't spend your days building slide decks for QBRs or haggling over license renewals. ❌ Throwing Demos Over the Fence: You aren't a traditional Pre-Sales Engineer who builds a flashy sandbox, gets the signature, and walks away. You own the messy reality of making your POC actually work in production. ❌ Handling commercials, pricing, or contract negotiations. ❌ Acting as a pure software engineer. About CloudTalk: Powered by a January 2024 $ 28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support team s make customer experience the greatest competitive advantage for driving more revenue. CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia , Glovo and Rakuten . Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations. Why you will love to be a CloudTalker: Growth: 💡 1-1 Coaching sessions with our resident communications advisor 📚 Leaders Academy & Learning and Development Budget Flexibility: 🏖 Unlimited Paid Time Off (with guidelines) 🎗️ Volunteering Days ⏳ Flexible working hours 💻 MacBook for work Well-being: 🏖Recharge Fridays once per quarter 🏋🏼‍♀️Fitness Allowance Connectedness: 💲 Referral bonuses 👥 Virtual & physical team buildings 👕 Company merchandise Apply now and be part of our journey to $100M ARR! By submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk’s legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice .

Forward Deployed Engineer job opportunity at CloudTalk.

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