German-Speaking Customer Experts for Household Electronics - Work In Greece job opportunity at Mercier Consultancy Global.

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Date2026-05-04T12:08:40.959Z bot
Mercier Consultancy Global German-Speaking Customer Experts for Household Electronics - Work In Greece
Experience: General
Pattern: Full-time
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degreeGeneral
Germany
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Mercier Consultancy MD is currently seeking proficient German-Speaking Customer Experts to join our team supporting a leading household electronics company in Greece. The role involves providing excellent customer support to German-speaking clients, assisting them with product information, technical support, and after-sales service. Key Responsibilities Deliver professional customer service to German-speaking customers via phone, email, and chat regarding household electronics products. Assist customers with product usage guidance, troubleshooting, warranty inquiries, and service requests. Maintain accurate documentation of customer interactions and follow-up activities using CRM tools. Collaborate with technical and sales teams to resolve customer issues efficiently. Stay updated on product features, company policies, and industry developments. Provide feedback to improve customer service quality and processes. Fluency in German (spoken and written) is essential; proficiency in English is a plus. Experience in customer service, ideally within the electronics or household appliances sector. Strong communication, interpersonal, and problem-solving skills. Ability to work effectively in a fast-paced, multicultural environment. Familiarity with CRM systems and digital communication tools. Willingness to relocate and work in Greece. Customer-focused attitude with attention to detail.

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