German-Speaking Customer Experts for a Japanese Multinational - Work In Greece job opportunity at Mercier Consultancy Global.

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Date2026-05-04T10:35:35.601Z bot
Mercier Consultancy Global German-Speaking Customer Experts for a Japanese Multinational - Work In Greece
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Athens, Greece
loacation Athens....Greece
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Mercier Consultancy MD is seeking experienced German-Speaking Customer Experts to join our team supporting a prestigious Japanese multinational company in Greece. This role involves providing outstanding customer service and support to German-speaking clients, ensuring a smooth and professional communication experience while representing a globally recognized brand. Key Responsibilities Deliver professional and courteous customer support to German-speaking customers via phone, email, and chat. Assist customers with inquiries related to products, services, orders, and technical issues efficiently and effectively. Maintain accurate records of customer interactions and follow-ups using CRM systems. Collaborate with internal departments to resolve customer concerns promptly and escalate when needed. Stay informed about company products, policies, and updates to provide accurate and up-to-date information. Provide feedback and suggestions to management to enhance customer service quality. Fluency in German (spoken and written) is mandatory; proficiency in English is desirable. Experience in customer service roles, preferably in multinational companies or similar industries. Excellent communication and interpersonal skills with a strong customer focus. Ability to work effectively in a fast-paced, multicultural environment. Familiarity with CRM software and digital communication tools. Willingness to relocate to Greece and adapt to a new cultural environment. Strong problem-solving skills and attention to detail.

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