Danish-Speaking Customer Experts for an International Airline - Work In Greece job opportunity at Mercier Consultancy Global.

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Date2026-05-04T08:54:43.596Z bot
Mercier Consultancy Global Danish-Speaking Customer Experts for an International Airline - Work In Greece
Experience: General
Pattern: Full-time
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loacation Riga, Latvia
loacation Riga....Latvia
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Mercier Consultancy MD is seeking dedicated Danish-Speaking Customer Experts to join our team supporting a prestigious international airline in Greece. This exciting role offers the chance to provide outstanding assistance to Danish-speaking customers, ensuring smooth travel experiences and excellent service quality. Key Responsibilities Respond promptly and courteously to inquiries from Danish-speaking customers regarding flight bookings, schedules, baggage policies, and other airline services via phone, email, and chat. Assist customers in managing reservations, addressing travel issues, and resolving complaints effectively. Maintain accurate and detailed records of customer interactions using CRM software. Collaborate with internal airline departments to resolve complex issues and enhance customer satisfaction. Stay informed about airline policies, promotions, and travel regulations to provide accurate information. Contribute to continuous improvement initiatives to enhance customer service. Fluency in Danish (spoken and written) is mandatory; proficiency in English is advantageous. Previous experience in customer service, ideally within the airline or travel industry. Excellent communication, problem-solving, and interpersonal skills. Ability to work in a fast-paced, multicultural environment and manage multiple tasks efficiently. Familiarity with CRM systems and customer support tools. Willingness to relocate and work in Greece. Strong organizational skills and attention to detail.

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