French CS for online streaming Platform - LIS2 job opportunity at Cross Border Talents.

Home Jobs In Portugal Tag: Job French CS for online streaming Platform - LIS2 position at Cross Border Talents


Date2022-08-12T07:23:55.000Z bot
Cross Border Talents French CS for online streaming Platform - LIS2
Experience: General
Pattern: Full-time
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degreeGeneral
loacation Lisbon, Portugal
loacation Lisbon....Portugal
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Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. You will be part of a multicultural team based in Lisbon , where you will provide outstanding multi-channel support to users of the service. RESPONSIBILITIES Answering queries from customers via phone, email and chat ; Provide general and technical support ; Identify , troubleshoot , document and categorize cases and possible bugs; Make well-balanced decisions and help resolve inquiries according to defined policies and procedures ; Escalate complex problems according to defined procedures Preferred experience in customer service experience , preferably in contact center B2C and/or B2B environment, with live multi-channel customer support (phone, chat, email); Fluent in French (C1) & English (B2) ; Strong analytical , problem solving and technical troubleshooting skills ; Excellent interpersonal skills , able to be empathetic with colleagues and customers alike; Excellent professional writing skills and good typing speed.

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