Dutch or Flemish Customer Support email and Chat - Malta job opportunity at Cross Border Talents.

Home Jobs In Malta Tag: Job Dutch or Flemish Customer Support email and Chat - Malta position at Cross Border Talents


Date2024-05-06T11:43:05.000Z bot
Cross Border Talents Dutch or Flemish Customer Support email and Chat - Malta
Experience: General
Pattern: Full-time
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loacation Qormi, Malta
loacation Qormi....Malta
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Are you passionate about creating a safer online environment where scams, fraud and cyber grooming are prevented? We have exciting opportunities for Full-Time Dutch or Flemish-Speaking Content Moderators/Customer Support Agents in sunny Malta! Please note that you must be available to work morning and late shifts until midnight on a rotational basis. Tasks; • Understand, follow and remain knowledgeable of client policies and guidelines. • Visually navigate and review images, accounts and text-based content. • Provide accurate, valid, and complete information to customers by using appropriate methods/tools. • Meet personal/customer support targets. • Evaluate and make decisions in accordance with defined policies and guidelines. • Report and provide feedback on trends, common end-user mistakes and questions to manager, in a timely manner. • Escalate violations of client policies and instances of fraud using internal tools and processes. • Identify improvement opportunities in workflow, automation and suggest solutions to relevant teams. • Interface effectively with other internal and client teams. •Balance priorities of workflow in line with stakeholder expectations. • Participate in training to conduct correct and accurate moderation policies. • Support different workflows, clients, and markets as and when required Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word. • Native in Dutch or Flemish and English • No prior experience is necessary. What matters to us is your drive and dedication to making a positive impact in the digital world. If you possess English reading and written skills, proficient computer skills, the ability to make quick and accurate decisions, attention to detail, a can-do attitude, and a willingness to learn and adapt, we want to hear from you!

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