German-Speaking Customer Experience Specialist job opportunity at Cross Border Talents.

Home Jobs In Romania Tag: Job German-Speaking Customer Experience Specialist position at Cross Border Talents


Date2024-06-06T16:34:38.000Z bot
Cross Border Talents German-Speaking Customer Experience Specialist
Experience: General
Pattern: Full-time
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loacation Bucharest, Romania
loacation Bucharest....Romania
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We're trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world's most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth Tech sectors. Position Overview: Join our vibrant team as a Customer Representative in our diverse multilingual BPO center. As a key player in our pursuit of international service excellence, you'll be first point of contact with our clients. Key Accountabilities:  Provide outstanding customer service via email and phone interactions.  Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.  Communicating with customers through various channels in German and English  Responding promptly to customer inquiries  Maintaining a positive, empathic and professional attitude towards customers at all times  Ensure customer satisfaction and provide professional customer support Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency required at a B2 level.  Prior experience in an international airline environment/operations is advantageous but not mandatory.  Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.  Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.  Graduates in any discipline or undergraduates are welcome. Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.  Proficiency in Microsoft Office and Outlook.  Willingness to work in a contact center environment.

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