End User Support Analyst - SOE and Applications position at Leidos.| Australia

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Leidos End User Support Analyst - SOE and Applications

Experience: General

Pattern: Full time

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Canberra, Aust..........Australia

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We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them. Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers Do Work That Matters Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life . Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets. Your New Role and Responsibilities We’re looking for a capable and collaborative End User Support Specialist to play a key role in delivering high-quality, user-focused IT support across one of our customer organisations . In this role you will assist users devices, software as well as supporting rooms and technology. Working with the team, you will support our operating systems and packaging/deploying applications. As a member of the wider End User Support team, you’ll assist in building, deploying and maintaining of Windows Endpoint SOEs and application packaging/release to ensure our users are provided the best experience that is secure, reliable, consistent, and fit for purpose . Key Responsibilities Provide first‑ and second‑level support across user‑facing IT services, including Service Desk triage, answering calls, walk‑up Tech Bar assistance , meeting room and AV support, and desk‑side visits across site. Respond to incidents and service requests, ensuring issues are updated, prioritised, and resolved or escalated within agreed timeframes . Support end‑user devices and technologies, including Windows desktops and laptops, mobile devices, software management through Intune, and Microsoft 365 applications. Assist with endpoint setup activities such as device builds, user onboarding, basic provisioning, patching support, and troubleshooting under guidance from senior analysts. Contribute to asset lifecycle and ITSM processes, including device deployment, asset tagging, CMDB updates, and equipment decommissioning. Maintain and contribute to service documentation, knowledge base articles, and standard operating procedures to support continuous improvement and shift‑left initiatives. About You and What You'll Bring Previous experience in a Service Desk, Desktop Support, or End User Support role, with exposure to high‑volume incident and request environments. Working knowledge of Windows 10/11, Microsoft 365 applications, Intune, end user devices, and basic networking concepts. Strong communication and interpersonal skills, with the ability to engage confidently with users in person, over the phone, and via remote support tools. A proactive and customer‑first mindset, with a willingness to learn, follow processes, and grow technical capability within a supportive team environment. Experience or exposure to using Intune or MECM to manage software including packaging, deployment, and upgrades. This role does require the successful applicant to be an Australian Citizen and hold a Baseline level security clearance and be willing to uplift to NV-1. Diverse Team Members, Shared Values and a Common Purpose Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia. Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups. Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community. Next Steps To apply for this role, follow the links or apply via our Careers page. Recruitment process - virtual / face to face interview & background checks. Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1. We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team careers.au@au.leidos.com if you’d like to discuss any additional support during your application or throughout the recruitment process . If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting: For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

End User Support Analyst - SOE and Applications job opportunity at Leidos.

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