Operations Analyst, Technology Vendor Management (17M) position at Equitable Bank.| Canada

_2026-04-29 bot

Equitable Bank Operations Analyst, Technology Vendor Management (17M)

Experience: Highly Experienced

Pattern: CON-Long

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OND

Toronto....Canada

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<p><b>Join a Challenger</b></p><p><br></p><p>Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians. </p><p><br></p><p>How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.</p><p><br></p><p>Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (<a href="https://www.eqbank.ca/">eqbank.ca</a>) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. </p><p><br></p><p>Purpose of the role </p> <p> </p> <p><span data-contrast="auto">The Operations Analyst is a critical supporting role responsible for day-to-day operational activities related to Technology Vendor Management and Software Asset Management (SAM). The position focuses on ensuring that technology vendors comply with EQB vendor management framework, and that software assets are properly allocated, tracked and compliant. The ideal candidate should have knowledge and experience in the SAM practice and SAM tools such as ServiceNow, as well as the principle of vendor management. </span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p>\n<p></p><p><br></p><b>The Work! </b><div> <div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Continuous Monitoring:</span><span data-contrast="auto"> monitor software requests generated by users and process according to the existing SAM workflow within the required service level.</span><span data-ccp-props="{}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Administration of Software Asset:</span><span data-contrast="auto"> maintain the record of EQB software assets in ServiceNow to ensure compliance with usage policies, such as accurate record keeping of entitlement, allocation, reclaim and installation.</span><span data-ccp-props="{}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Collaboration with TWS, Procurement, Vendor & Legal:</span><span data-contrast="auto"> Work closely with TWS, Procurement, Vendor Management and Legal departments regarding software asset deployment, procurement and compliance.</span><span data-ccp-props="{}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Administration of SAM Platform:</span><span data-contrast="auto"> Act as the primary administrator for the existing and new SAM tool(s), managing access, configurations, and updates.</span><span data-ccp-props="{}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Reporting and Analysis:</span><span data-contrast="auto"> Generate regular reports on software utilization, compliance, and performance metrics.</span><span data-ccp-props="{}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Technology Vendor Onboarding: </span><span data-contrast="auto">conduct and support vendor onboarding across various systems, ensuring accurate data is entered such as general vendor information and banking information </span><span data-ccp-props="{}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Contract Lifecycle Management:</span><span data-contrast="auto"> assist with contract management, renewal, and vendor performance reporting, conduct quality control during contract registration process</span><span data-ccp-props="{}"> </span></p> </li> </ul> </div> </div> <div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Purchase Order Creation:</span><span data-contrast="auto"> create or assist business users with PO process, ensuring alignment with procuring and financial delegation policy such as approved budget and proper approvers</span><span data-ccp-props="{}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Invoice Submission:</span><span data-contrast="auto"> collaborate closely with Accounting/Finance to support invoice validation, reconciliation, and issue resolution</span><span data-ccp-props="{}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="30" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Operational and Financial Data:</span><span data-contrast="auto"> maintain accurate records in vendor management  </span></p> </li> </ul> </div> </div> </div><p><br></p><b>Your Experience! </b><div> <div> <div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="13" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">A bachelor’s degree in information technology, Computer Science, or related field or relevant experience</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="14" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">2 years of experience working in a SAM practice or Vendor Management.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="15" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Proficiency in Microsoft suite of tools (Excel, PowerPoint, Outlook, Teams, OneNote).</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> </li> </ul> </div> </div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Experience in Software Asset Management (SAM):</span><span data-contrast="auto"> understanding of SAM principles, practices, and methodologies.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Technology Infrastructure: </span><span data-contrast="auto">Knowledge of IT infrastructure, ITLE including - IT service management, and major change programs. Familiarity with tools such as VMware, ServiceNow, Microsoft Admin Portal, Intune, SCCM, and Azure, is preferred.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Analytical and Problem-Solving Skills:</span><span data-contrast="auto"> Ability to analyze complex data and resolve related issues.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Report Writing and Data Analysis:</span><span data-contrast="auto"> Proficiency in generating detailed reports and conducting data analysis.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Cost Management:</span><span data-contrast="auto"> Identifying cost-saving opportunities and optimizing resource utilization.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="6" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Communication Skills:</span><span data-contrast="auto"> Strong written and verbal communication, especially explaining technical details to non-technical stakeholders.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="7" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Collaboration and Teamwork:</span><span data-contrast="auto"> Effective teamwork and collaboration across departments.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="8" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Attention to Detail:</span><span data-contrast="auto"> Meticulous attention to detail for accuracy.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="9" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Proactive and Resourceful:</span><span data-contrast="auto"> Taking initiative and working independently.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="10" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Compliance and Licensing Knowledge:</span><span data-contrast="auto"> Understanding software licensing, compliance and industry standards.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="11" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Customer Service Orientation:</span><span data-contrast="auto"> Managing stakeholder needs effectively.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="13" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="12" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Adaptability:</span><span data-contrast="auto"> Adjusting to new challenges and changes in the work environment.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p> </li> </ul> </div> </div><p><br></p><p></p>\n<p><b>What we offer [For full-time permanent roles]</b></p><p> </p><p>💰 Competitive discretionary bonus </p><p>✨ Market leading RRSP match program</p><p>🩺  Medical, dental, vision, life, and disability benefits</p><p>📝  Employee Share Purchase Plan</p><p>👶🏽 Maternity/Parental top-up while you care for your little one</p><p>🏝 Generous vacation policy and personal days </p><p>🖥  Virtual events to connect with your fellow colleagues</p><p>🎓  Professional development and comprehensive Career Development program</p><p>💛  A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience</p><p><br></p><p>The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at <b>2200-25 Ontario Street, Toronto, ON</b>.</p><p><span style="font-size: 10pt">  </span></p><p>Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well. </p><p><br></p><p>We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position. </p><p><span style="font-size: 10pt"> </span></p><p>We can’t wait to get to know you! </p>

Operations Analyst, Technology Vendor Management (17M) job opportunity at Equitable Bank.

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