Store Operations Manager (GM) job opportunity at Insomnia Cookies.

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Date2026-03-24 bot
Insomnia Cookies Store Operations Manager (GM)
Experience: 3-years
Pattern: Full Time
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loacation Boston MA (Back Bay), United States
loacation Boston MA (Bac..........United States
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<p><span style="font-size: 16px;">Insomnia Cookies is expanding and looking for strong management to lead the team at the brand new opening </span><u style="font-size: 16px;">Boston, MA (Back Bay) </u><span style="font-size: 16px;">location. We are seeking a hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training &amp; mentorship, professional growth/quick advancement opportunities and achievable sales success!</span></p> <p><span style="font-size: 16px;">&nbsp;</span></p> <p><strong style="font-size: 16px;">Comp &amp; Sweet Position Perks:</strong></p> <p><span style="font-size: 16px;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Competitive base salary + quarterly bonus compensation package.</span></p> <p><span style="font-size: 16px;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $50.00 per month cellphone data plan stipend.</span></p> <p><span style="font-size: 16px;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent comprehensive benefits coverage that includes medical, dental, vision &amp; pet insurance plans.</span></p> <p><span style="font-size: 16px;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 401K with contribution match.</span></p> <p><span style="font-size: 16px;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.</span></p> <p><span style="font-size: 16px;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Enrollment in our </span><em style="font-size: 16px;">Cookie College</em><span style="font-size: 16px;"> learning/training platform.</span></p> <p><span style="font-size: 16px;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FREE cookies, awesome swag and so much more!</span></p> <p><span style="font-size: 16px;">&nbsp;</span></p> <p><strong style="font-size: 16px;">Job Duties &amp; Position Focus:</strong></p> <p><span style="font-size: 16px;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.</span></p> <p><span style="font-size: 16px;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.</span></p> <p><span style="font-size: 16px;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.</span></p> <p><span style="font-size: 16px;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage and audit inventory to maintain proper controls.</span></p> <p><span style="font-size: 16px;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Create and execute fun, local marketing drops.</span></p> <p><span style="font-size: 16px;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Create and drive in-store recognition programs/contests.</span></p> <p><span style="font-size: 16px;">&nbsp;</span></p> <p><strong style="font-size: 16px;">What we seek:</strong></p> <p><span style="font-size: 16px;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 3+ years of management/leadership experience in a restaurant or retail establishment</span></p> <p><span style="font-size: 16px;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun) &nbsp;</span></p> <p><span style="font-size: 16px;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business</span></p> <p><span style="font-size: 16px;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests</span></p> <p><span style="font-size: 16px;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System</span></p> <p><span style="font-size: 16px;">·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Familiarity with using commercial convection ovens - a plus</span></p>\n<p></p><p><br></p><p></p>\n<p><u>About us:</u></p><p>Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "<b>Imagining What’s Possible</b>"!</p>

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