TECHNICAL SUPPORT - BOSS REVOLUTION job opportunity at IDT Corporation.

Home Jobs In Guatemala Tag: Job TECHNICAL SUPPORT - BOSS REVOLUTION position at IDT Corporation


Date2024-03-18 bot
IDT Corporation TECHNICAL SUPPORT - BOSS REVOLUTION
Experience: General
Pattern: Technical Support
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degreeDiploma
loacation Guatemala, Guatemala
loacation Guatemala....Guatemala
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<p><span style="font-size: small;">We are always looking for a bilingual or tri-lingual (Eng/Spn) / Eng/Spn/French) technical support representative with technical training, experience, and education to support our retailers, consumers, and employees.</span></p> <p><span style="font-size: 11pt;">As a Technical Support Representative, you will be responsible for providing technical assistance and support to retailers utilizing our range of products and services. You will play a critical role in ensuring the smooth operation of computer systems, scanners, printers, and our proprietary money transfer portal, resolving technical issues promptly and efficiently.</span></p>\n<p></p><p><br></p><b>Responsibilities and Duties</b><ul> <li>&nbsp;Take calls from Retailers and Customers experiencing technical issues· &nbsp; &nbsp; &nbsp; &nbsp;</li> <li>Troubleshoot the issue over the phone· &nbsp; &nbsp; &nbsp; &nbsp;</li> <li>Log all calls and solutions· &nbsp; &nbsp; &nbsp; &nbsp;</li> <li>Report reoccurring issues to your supervisor· &nbsp; &nbsp; &nbsp; &nbsp;</li> <li>Installs, modifies, and makes minor repairs to computer hardware and software systems.· &nbsp; &nbsp; &nbsp; &nbsp;</li> <li>Resolves tickets· &nbsp; &nbsp; &nbsp; &nbsp;</li> <li>Installs software and necessary applications for workflow.</li> <li>Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers. &nbsp; &nbsp; &nbsp; &nbsp;</li> <li>Prepares reference material for users by drafting operation instructions</li> </ul><p><br></p><b>Qualifications and Skills</b><ul> <li>Excellent problem-solving and troubleshooting skills.</li> <li>Experience working with computers· &nbsp; &nbsp; &nbsp; &nbsp;</li> <li>Strong communication skills· &nbsp; &nbsp; &nbsp; &nbsp;</li> <li>The ability to communicate technical information in an accessible manner to non-technical employees.&nbsp; &nbsp; &nbsp; &nbsp;</li> <li>A process improvement mindset. &nbsp; &nbsp; &nbsp;</li> <li>Software maintenance and testing capability. &nbsp; &nbsp; &nbsp; &nbsp;</li> <li>Basic knowledge of networking principles and operating systems.&nbsp;</li> <li>Customer-service focus. &nbsp; &nbsp; &nbsp; &nbsp;</li> <li>Collaborative mindset. &nbsp; &nbsp; &nbsp; &nbsp;</li> <li>Hands-on problem-solving ability.</li> <li>High School Diploma</li> </ul> <div>&nbsp;</div><p><br></p><b>Requirements</b><ul> <li>85% of English Proficiency&nbsp;</li> <li>Software and Hardware knowledge&nbsp;</li> <li>Prior experience in tech support, desktop support, or a similar role.</li> <li>Customer Service and Tech Support Experience (Must)</li> <li>Excellent communication skills (written and spoken)</li> <li>Patient, helpful, empathetic, good listener &amp; professional&nbsp;</li> <li>Attention to detail and good problem-solving skills.</li> <li>Experience with remote desktop applications and help desk software. (Desired)</li> <li>Goals and people oriented</li> </ul><p><br></p><p></p>\n<p><strong><u>WE OFFER:</u></strong></p> <p>Competitive salary</p> <p>Bonuses</p> <p>A great and positive workplace</p> <p>Parking Subsidy</p> <p>Life and Medical Insurance</p> <p>Benefits and Discounts</p> <p>Growth opportunities</p> <p>Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)</p>

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