NRS Customer Support Rep job opportunity at IDT Corporation.

Home Jobs In Guatemala Tag: Job NRS Customer Support Rep position at IDT Corporation


Date2020-09-02 bot
IDT Corporation NRS Customer Support Rep
Experience: General
Pattern: Customer Success
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degreeDiploma
loacation Guatemala, Guatemala
loacation Guatemala....Guatemala
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<p><span style="font-size: 9pt;">Our National Retail Solutions Tech Support Team receives inbound calls to troubleshoot technical issues, provide resolution to any software or hardware problem related to the NRS provided services/ devices. The main support is focused to retailers, distributors and store owners and merchants who encounter technical difficulties with their system and/ or equipment. </span></p>\n<p></p><p><br></p><b>What we need:</b><ul> <li>High School Diploma</li> <li>85% of English Proficiency</li> <li>Software and Hardware knowledge</li> <li>Previous experience in tech support, desktop support, or a similar role.</li> <li>Customer Service and Tech Support Experience (Must)</li> <li>Excellent communication skills (written and spoken)</li> <li>Patient, helpful, empathetic, good listener &amp; professional</li> <li>Attention to detail and good problem-solving skills.</li> <li>Experience with remote desktop applications and help desk software. (Desired)</li> <li>Goals and people oriented</li> </ul><p><br></p><b>What we offer:</b><ul> <li>Competitive salary</li> <li>Bonuses</li> <li>A great and positive workplace environment</li> <li>Parking Subsidy</li> <li>Life and Medical Insurance</li> <li>Benefits and Discounts</li> <li>Growth opportunities</li> <li>Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)</li> </ul><p><br></p><p></p>\n

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