N2P- Tech Support Tier 1 job opportunity at IDT Corporation.

Home Jobs In Guatemala Tag: Job N2P- Tech Support Tier 1 position at IDT Corporation


Date2022-05-26 bot
IDT Corporation N2P- Tech Support Tier 1
Experience: General
Pattern: Voice Engineering
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degreeDiploma
loacation Guatemala, Guatemala
loacation Guatemala....Guatemala
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<p><span style="font-size: 11pt;">As Tier1 Tech Support, The main role is to provide support post-installation to our Business VoIP customers you can be a part of this vital group by demonstrating your ability to resolve any technical inquiry/issue present post-implementation.&nbsp; We look for teammates who are able to thrive in a fast-paced, cutting-edge, technology-driven environment and that are also detail-oriented and customer-focused individuals to help cultivate relationships with new customers while improving overall customer engagement by providing solutions to technical issues.&nbsp;</span></p>\n<p></p><p><br></p><b>RESPONSIBILITIES</b><ul> <li>Address customers’ changing needs or technical inquiries/issues that arise post-implementation, via phone and Email.</li> <li>Identifying hardware and software solutions.</li> <li>Troubleshooting technical issues.</li> <li>Diagnosing and repairing faults.</li> <li>Update tickets assigned with actions taken to resolve incidents and or escalate if needed.&nbsp;</li> <li>Provide both great technical support and customer service.&nbsp;</li> </ul><p><br></p><b>REQUIREMENTS</b><ul> <li>High School Diploma</li> <li>85% of English Proficiency great communication skills (written and spoken)</li> <li>Positive Attitude</li> <li>Problem Solving Skills.</li> <li>Quick Learner</li> <li>Team Player</li> <li>Software and Hardware knowledge&nbsp;</li> <li>1+ Years of experience in tech support, desktop support, or a similar role. (Mandatory)&nbsp;</li> <li>Excellent Customer Service and great communication skills (written and spoken)</li> <li>Experience with remote desktop applications and help desk software. i.e: TeamViewer, AnyDesk, or others.</li> <li>Experience in VoIP technology, troubleshooting, and understanding of its infrastructure (It’s a plus)&nbsp;</li> <li>Salesforce experience (desired)</li> <li>CompTIA A+ (Certification is a plus)</li> <li>Knowledge in the following areas/fields: (Mandatory)&nbsp; *if Certified it’s a plus.</li> <li>CCNA* &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;- Network Monitoring&nbsp;</li> <li>Routing Protocols.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; - Cybersecurity</li> <li>Satellite Technology&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; - LAN and WAN networks.</li> <li>Linux servers.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; - Telephone Plants PBX</li> <li>Structured Wiring&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; - Antennas&nbsp;&nbsp;</li> </ul><p><br></p><p></p>\n<p><strong style="font-size: 11pt;">What we offer:&nbsp;</strong></p> <p>What we offer:&nbsp;</p> <p>Competitive Salary</p> <p>Bonuses</p> <p>A great and positive work environment</p> <p>Parking Subsidy</p> <p>Life and Medical Insurance</p> <p>Benefits and discounts</p> <p>Growth Opportunities</p> <p>Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)&nbsp;</p>

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