Lead, Production Support position at Endpoint Clinical.| India

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Bengaluru, Ind..........India

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<p><b style="font-size: 18px">About Us:</b></p><p><br></p><p>Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia. </p><p><br></p><p><span data-contrast="auto"><span data-ccp-parastyle="No Spacing">The Lead will supervise a team within Production Support and manage all aspects of the day-to-day operations of the team, including scheduling and assigning tasks, triaging critical issues, data changes, and verifications. The person in this role will work independently with minimal guidance from </span><span data-ccp-parastyle="No Spacing">management, and</span><span data-ccp-parastyle="No Spacing"> will guide and mentor junior staff. The role requires interaction with internal study teams and other functional groups. The role also requires interaction with external end users and sponsors and may serve as a 3</span></span><span data-fontsize="11" data-ccp-parastyle="No Spacing">rd</span><span data-ccp-parastyle="No Spacing"> tier of issue escalation.</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p>\n<p></p><p><br></p><b>Responsibilities</b><div> <div> <div> <p><span data-ccp-parastyle="No Spacing">Supervisory</span> <br><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="1" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="Bullet .25" data-ccp-parastyle-defn="{"ObjectId":"825f5d8b-3c8f-5be0-9466-94d1eb42e17b|1","ClassId":1073872969,"Properties":[469777841,"Times New Roman",469777842,"Times New Roman",469777843,"Times New Roman",469777844,"Times New Roman",469769226,"Times New Roman",268442635,"24",335559740,"240",201341983,"0",335559739,"0",201342446,"1",201342447,"5",201342448,"1",201342449,"1",201341986,"1",469775450,"Bullet .25",201340122,"2",134233614,"true",469778129,"Bullet25",335572020,"1",335559738,"120",335559682,"1",335559683,"0",469778324,"Normal",469777804,"",469777803,"left",469777815,"singleLevel",469769242,"8226",335559685,"360",335559991,"360",335552541,"1"]}">Act as a contact for department management </span><span data-ccp-parastyle="Bullet .25">regarding</span><span data-ccp-parastyle="Bullet .25"> critical issues and special client considerations.</span></span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,8]}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="2" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Bullet .25">Provide overall direction and guidance to the Production Support team on a day-to-day basis</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,8]}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="3" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Bullet .25">Champion and expert to the PSA team, providing advice and solutions.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,8]}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="4" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Bullet .25">Assume responsibility for their team performance and adherence to SLAs.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,8]}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="5" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="Bullet .25">Assist</span><span data-ccp-parastyle="Bullet .25"> department management in overall Production Support activities.</span></span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,8]}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="6" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="Bullet .25">Ultimately responsible</span><span data-ccp-parastyle="Bullet .25"> for any issues or problems within the team and make sure they are dealt with appropriately.</span></span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,8]}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="7" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Bullet .25">Performance management including reviews and conduct regular meetings with direct reports.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,8]}"> </span></p> </li> </ul> </div> <div> <p><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"335559991":360,"469777462":[720],"469777927":[0],"469777928":[1]}"> </span></p> </div> <div> <p><span data-ccp-parastyle="Bullet .25">Escalation and Consultation</span><span data-ccp-props="{"201341983":0,"335559685":360,"335559738":0,"335559739":0,"335559740":240,"335559991":360,"469777462":[720],"469777927":[0],"469777928":[1]}"> </span></p> </div> <div> <p><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"335559991":360,"469777462":[720],"469777927":[0],"469777928":[1]}"> </span></p> </div> </div> <div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="8" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Bullet .25">Maintains in-depth knowledge of study functionality to ensure data changes do not impact system integrity and functionality.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,8]}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="9" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="Bullet .25">Serve as a point of escalation for support issues requiring </span><span data-ccp-parastyle="Bullet .25">additional</span><span data-ccp-parastyle="Bullet .25"> research or troubleshooting when senior PSA unavailable</span></span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,8]}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="10" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Bullet .25">Perform ticket quality reviews to ensure adherence to quality standards</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,8]}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="11" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="Bullet .25">Draft, </span><span data-ccp-parastyle="Bullet .25">modify</span><span data-ccp-parastyle="Bullet .25"> and execute SQL Data Scripts for viewing project data and system configuration</span></span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,1]}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="12" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="Bullet .25">Suggest ways to mitigate </span><span data-ccp-parastyle="Bullet .25">risk</span><span data-ccp-parastyle="Bullet .25"> from high-risk data changes.</span></span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,1]}"> </span></p> </li> </ul> </div> <div> <p><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"335559991":360,"469777462":[720],"469777927":[0],"469777928":[1]}"> </span></p> </div> <div> <p><span data-contrast="auto">Data Management and Verification</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="13" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Bullet .25">Draft and Execute SQL Data Scripts and Queries for database updates and reporting</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,1]}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="14" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Bullet .25">Verifies data changes by using SQL scripts and ensures database updates are made in the spirit of the original request</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,1]}"> </span></p> </li> </ul> </div> <div> <p><span data-ccp-props="{"201341983":0,"335559685":360,"335559738":0,"335559739":0,"335559740":240,"335559991":360,"469777462":[720],"469777927":[0],"469777928":[1]}"> </span></p> </div> <div> <p><span data-contrast="auto">Client Support</span><span data-ccp-props="{"201341983":0,"335559739":0,"335559740":240}"> </span></p> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="15" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Bullet .25">Create knowledgebase training articles and review articles created by PSAs</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,8]}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="16" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Bullet .25">Develop new and existing tools to improve efficiency and client satisfaction</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,8]}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="17" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Bullet .25">Provides support, training, and development opportunities to the team.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,8]}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="18" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="Bullet .25">Reviews</span><span data-ccp-parastyle="Bullet .25"> change requests for clarity, completeness, and impact.</span></span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,8]}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="19" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Bullet .25">Manages and continuously updates Production Support best practices.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,8]}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="20" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Bullet .25">Suggest and implements improvements to current processes</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,8]}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="21" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="Bullet .25">Organize </span><span data-ccp-parastyle="Bullet .25">own</span><span data-ccp-parastyle="Bullet .25"> workspace and deadlines to ensure </span><span data-ccp-parastyle="Bullet .25">timely</span><span data-ccp-parastyle="Bullet .25"> completion of tasks.</span></span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,8]}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="22" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="Bullet .25">Perform other duties as </span><span data-ccp-parastyle="Bullet .25">required</span><span data-ccp-parastyle="Bullet .25">.</span></span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,8]}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="23" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Bullet .25">This position will require weekend and holiday coverage.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,8]}"> </span></p> </li> </ul> </div> </div> <div> <div> <p><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"335559991":360,"469777462":[720],"469777927":[0],"469777928":[1]}"> </span></p> </div> <div> <p><span data-ccp-parastyle="Bullet .25">Authority:</span><span data-ccp-props="{"201341983":0,"335559685":360,"335559738":0,"335559739":0,"335559740":240,"335559991":360,"469777462":[720],"469777927":[0],"469777928":[1]}"> </span></p> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="24" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="Bullet .25">The role will have the ability to confer with internal study teams to make decisions </span><span data-ccp-parastyle="Bullet .25">regarding</span><span data-ccp-parastyle="Bullet .25"> the proper process for making data changes and updates.</span></span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,8]}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="25" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Bullet .25">The role will have the authority to recommend compensation for team members for approval by management.</span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,8]}"> </span></p> </li> </ul> </div> <div> <p><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"335559991":360,"469777462":[720],"469777927":[0],"469777928":[1]}"> </span></p> </div> <div> <p><span data-ccp-parastyle="Bullet .25">Accountabilities:</span><span data-ccp-props="{"201341983":0,"335559685":360,"335559738":0,"335559739":0,"335559740":240,"335559991":360,"469777462":[720],"469777927":[0],"469777928":[1]}"> </span></p> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="26" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="Bullet .25">Demonstrate efficient and </span><span data-ccp-parastyle="Bullet .25">accurate</span><span data-ccp-parastyle="Bullet .25"> completion of all responsibilities.</span></span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,8]}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"singleLevel"}" data-aria-posinset="27" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="Bullet .25">Ensure all team members are </span><span data-ccp-parastyle="Bullet .25">participating</span><span data-ccp-parastyle="Bullet .25"> in the achievement of Production Support goals and </span><span data-ccp-parastyle="Bullet .25">objectives</span><span data-ccp-parastyle="Bullet .25">.</span></span><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":0,"335559739":0,"335559740":240,"469777462":[360,720],"469777927":[0,0],"469777928":[0,8]}"> </span></p> </li> </ul> </div> </div> </div><p><br></p><b>Experience</b><div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1" role="listitem"> <p><span data-contrast="auto"><span data-ccp-parastyle="Table Cell" data-ccp-parastyle-defn="{"ObjectId":"fc03f76f-83c0-52aa-8ecb-4c1198bc15a2|1","ClassId":1073872969,"Properties":[469777841,"Times New Roman",469777842,"Times New Roman",469777843,"Times New Roman",469777844,"Times New Roman",469769226,"Times New Roman",268442635,"24",335559740,"240",201341983,"0",335559739,"60",201342446,"1",201342447,"5",201342448,"1",201342449,"1",201341986,"1",469775450,"Table Cell",201340122,"2",134233614,"true",469778129,"TableCell",335572020,"99",335559738,"60",469778324,"Normal"]}">4-7+ years’ experience in a user-facing role, with an emphasis on providing trouble-shooting </span><span data-ccp-parastyle="Table Cell">assistance</span><span data-ccp-parastyle="Table Cell"> and technical support via the phone and email</span></span><span data-ccp-props="{"201341983":0,"335559685":312,"335559738":0,"335559739":0,"335559740":256}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">3-4+ years of experience in clinical trials industry.</span><span data-ccp-props="{"201341983":0,"335559685":312,"335559739":0,"335559740":256}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Support management experience preferred.</span><span data-ccp-props="{"201341983":0,"335559685":312,"335559739":0,"335559740":256}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Proven experience and expertise in SQL scripts, as well as creating complex queries and stored procedures.</span><span data-ccp-props="{"201341983":0,"335559685":312,"335559739":0,"335559740":256}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Previous experience working in a fast-paced, support-oriented environment.</span><span data-ccp-props="{"201341983":0,"335559685":312,"335559739":0,"335559740":256}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Advanced knowledge of Microsoft Office applications (Outlook, Word, Excel, Visio, PowerPoint) and SQL.</span><span data-ccp-props="{"201341983":0,"335559685":312,"335559739":0,"335559740":256}"> </span></p> </li> </ul> </div> </div><p><br></p><b>Skills</b><div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Proven leadership and mentoring skills.</span><span data-ccp-props="{"201341983":0,"335559685":312,"335559739":0,"335559740":256}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Ability to set individual and team goals, and to follow through to achieve goals.</span><span data-ccp-props="{"201341983":0,"335559685":312,"335559739":0,"335559740":256}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Proven ability to handle multiple tasks in a deadline-oriented production environment.</span><span data-ccp-props="{"201341983":0,"335559685":312,"335559739":0,"335559740":256}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Ability to identify and solve technical problems, and make decisions independently.</span><span data-ccp-props="{"201341983":0,"335559685":312,"335559739":0,"335559740":256}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="6" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Able to work with no immediate supervision; ability to trouble-shoot to determine the source of a customer issue</span><span data-ccp-props="{"201341983":0,"335559685":312,"335559739":0,"335559740":256}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="7" data-aria-level="1" role="listitem"> <p><span data-contrast="auto">Strong interpersonal skills with the ability to lead and work effectively with a wide variety of professionals, both internal and external.</span><span data-ccp-props="{"201341983":0,"335559685":312,"335559739":0,"335559740":256}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="8" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Table Cell" data-ccp-parastyle-defn="{"ObjectId":"fc03f76f-83c0-52aa-8ecb-4c1198bc15a2|1","ClassId":1073872969,"Properties":[469777841,"Times New Roman",469777842,"Times New Roman",469777843,"Times New Roman",469777844,"Times New Roman",469769226,"Times New Roman",268442635,"24",335559740,"240",201341983,"0",335559739,"60",201342446,"1",201342447,"5",201342448,"1",201342449,"1",201341986,"1",469775450,"Table Cell",201340122,"2",134233614,"true",469778129,"TableCell",335572020,"99",335559738,"60",469778324,"Normal"]}">Lead-by-example, showing adherence to best practices</span><span data-ccp-props="{"201341983":0,"335559685":312,"335559738":0,"335559739":0,"335559740":256}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="9" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Table Cell">Strong attention to detail and quality.</span><span data-ccp-props="{"201341983":0,"335559685":312,"335559738":60,"335559739":60,"335559740":256}"> </span></p> </li> </ul> </div> <div> <ul role="list" style="list-style-type: disc;"> <li aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="16" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="10" data-aria-level="1" role="listitem"> <p><span data-ccp-parastyle="Table Cell">Excellent organizational and time management skills.</span><span data-ccp-props="{"201341983":0,"335559685":312,"335559738":60,"335559739":60,"335559740":256}"> </span></p> </li> </ul> </div> </div><p><br></p><p></p>\n<p>#LI-MT #LI-Onsite</p>

Lead, Production Support job opportunity at Endpoint Clinical.

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