Sr. Product Manager - AI Platform job opportunity at HighLevel.

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Date2026-03-17 bot
HighLevel Sr. Product Manager - AI Platform
Experience: 10-years
Pattern: Employee India
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loacation India, India
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<p><strong>About us</strong><br aria-hidden="true">HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.<br aria-hidden="true">To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.<br aria-hidden="true">Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.<br><br><strong>Our people</strong><br aria-hidden="true">With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.<br><br><strong>Our impact</strong><br aria-hidden="true">Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.<br aria-hidden="true">Learn more about us on our <span style="text-decoration: underline;"><span draggable="true"><a rel="noopener noreferrer" href="https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g">YouTube Channel</a></span></span> or <span style="text-decoration: underline;"><span draggable="true"><a rel="noopener noreferrer" href="https://blog.gohighlevel.com/general-atlantic-joins-highlevel/">Blog Posts</a></span></span>&nbsp;</p> <p>&nbsp;</p> <p> </p><div aria-label="Page 1" data-page-number="1"> <div data-main-rotation="0"><strong><span role="presentation" dir="ltr">Role Overview</span></strong><br role="presentation"><span role="presentation" dir="ltr">We are hiring a Senior Product Manager – AI Platform to build the foundational capabilities that </span><span role="presentation" dir="ltr">enable HighLevel teams to ship AI-powered features faster and more reliably. </span><span role="presentation" dir="ltr">This role is ideal for technical product managers or builder PMs who enjoy systems thinking and </span><span role="presentation" dir="ltr">platform design. You will define and build internal AI infrastructure such as agent frameworks, </span><span role="presentation" dir="ltr">model orchestration, evaluation systems, and data pipelines while ensuring these systems are </span><span role="presentation" dir="ltr">reliable, scalable, and easy for product teams to use.</span><p></p> <div data-main-rotation="0">&nbsp;<p></p> <div data-main-rotation="0">&nbsp;<p></p> <div data-main-rotation="0"><strong><span role="presentation" dir="ltr">What You’ll Do</span></strong><p></p> <div data-main-rotation="0">&nbsp;<p></p> <div data-main-rotation="0"><strong><span role="presentation" dir="ltr">AI Platform Strategy</span></strong><br role="presentation"><span role="presentation" dir="ltr">- Define the roadmap for HighLevel’s AI platform layer.</span><br role="presentation"><span role="presentation" dir="ltr">- Identify core AI primitives that should be centralized across the company.</span><br role="presentation"><span role="presentation" dir="ltr">- Ensure platform capabilities enable teams to ship AI features faster.</span><p></p> <div data-main-rotation="0">&nbsp;<p></p> <div data-main-rotation="0"><strong><span role="presentation" dir="ltr">AI Infrastructure &amp; Capabilities</span></strong><p></p> <div data-main-rotation="0"><span role="presentation" dir="ltr">Design and evolve platform systems including:</span><br role="presentation"><span role="presentation" dir="ltr">- LLM and model orchestration</span><br role="presentation"><span role="presentation" dir="ltr">- Agent frameworks and tool usage</span><br role="presentation"><span role="presentation" dir="ltr">- Context and data pipelines</span><br role="presentation"><span role="presentation" dir="ltr">- AI evaluation and monitoring</span><br role="presentation"><span role="presentation" dir="ltr">- Guardrails and governance frameworks</span><p></p> <div data-main-rotation="0">&nbsp;<p></p> <div data-main-rotation="0"><strong><span role="presentation" dir="ltr">Internal Developer Enablement</span></strong><br role="presentation"><span role="presentation" dir="ltr">- Build tools and abstractions that simplify AI development for product teams.</span><br role="presentation"><span role="presentation" dir="ltr">- Provide documentation and reusable building blocks.</span><br role="presentation"><span role="presentation" dir="ltr">- Reduce duplicated effort across teams.</span><p></p> <div data-main-rotation="0">&nbsp;<p></p> <div data-main-rotation="0"><strong><span role="presentation" dir="ltr">Reliability, Performance &amp; Cost</span></strong><br role="presentation"><span role="presentation" dir="ltr">- Define performance and reliability standards for AI systems.</span><br role="presentation"><span role="presentation" dir="ltr">- Work with engineering to optimize inference latency, cost, and scalability.</span><p></p> <div data-main-rotation="0">&nbsp;<p></p> <div data-main-rotation="0"><strong><span role="presentation" dir="ltr">Responsible AI &amp; Governance</span></strong><br role="presentation"><span role="presentation" dir="ltr">- Embed safety, compliance, and transparency into AI platform design.</span><br role="presentation"><span role="presentation" dir="ltr">- Partner with security and legal teams on governance frameworks.</span><p></p> <div data-main-rotation="0">&nbsp;<p></p> <div data-main-rotation="0"><strong><span role="presentation" dir="ltr">What Success Looks Like</span></strong><br role="presentation"><span role="presentation" dir="ltr">- Product teams can ship AI features faster</span><br role="presentation"><span role="presentation" dir="ltr">- Reduced duplication of AI infrastructure</span><br role="presentation"><span role="presentation" dir="ltr">- Reliable and scalable AI platform services</span><br role="presentation"><span role="presentation" dir="ltr">- Consistent AI output quality across products</span><p></p> <div data-main-rotation="0">&nbsp;<p></p> <div data-main-rotation="0"><strong><span role="presentation" dir="ltr">Minimum Qualifications</span></strong><br role="presentation"><span role="presentation" dir="ltr">- 8–10 years of product management experience</span><br role="presentation"><span role="presentation" dir="ltr">- Experience working on technical platforms or developer infrastructure</span><br role="presentation"><span role="presentation" dir="ltr">- Strong understanding of AI systems and LLM architectures</span><br role="presentation"><span role="presentation" dir="ltr">- Ability to operate independently with high ownership</span><p></p> <div data-main-rotation="0">&nbsp;<p></p> <div data-main-rotation="0"><strong><span role="presentation" dir="ltr">Preferred Qualifications</span></strong><br role="presentation"><span role="presentation" dir="ltr">- Hands-on coding or AI prototyping experience (1–2+ years)</span><br role="presentation"><span role="presentation" dir="ltr">- Experience building AI platforms, ML infrastructure, or developer tools</span><br role="presentation"><span role="presentation" dir="ltr">- Familiarity with agent frameworks, vector databases, and evaluation systems</span><p></p> <div data-main-rotation="0">&nbsp;<p></p> <div data-main-rotation="0"><strong><span role="presentation" dir="ltr">Who This Role Is For</span></strong><br role="presentation"><span role="presentation" dir="ltr">- Technical PMs who enjoy building foundational systems.</span><br role="presentation"><span role="presentation" dir="ltr">- Builders who work closely with engineering and architecture.</span><br role="presentation"><span role="presentation" dir="ltr">- Product managers comfortable prototyping ideas and validating solutions quickly.</span><p></p> <p></p> <p></p>\n<p></p><p><br></p><p></p>\n<p> </p><p><strong>Why Should You Join Us?</strong></p> <p>At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded &amp; profitable company.&nbsp;</p> <p>&nbsp;</p> <p>Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.</p> <p>&nbsp;</p> <p><strong>Equal Employment Opportunity Information</strong></p> <p>The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.</p> <p>&nbsp;</p> <p>#LI-Remote #LI-AV1</p> <p>&nbsp;</p> <p><span style="font-size: 16px;">We encourage you to review our <a href="https://www.gohighlevel.com/job-applicant-privacy-notice">Privacy Policy</a> before submitting your application</span></p> <p></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

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