Strategic Customer Success Manager job opportunity at Jobgether.

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Date2026-05-04 bot
Jobgether Strategic Customer Success Manager
Experience: 7-years
Pattern: Full-time
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loacation US, United States
loacation US....United States
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<p> </p><p data-start="0" data-end="166"><strong>This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Customer Success Manager in the United States.</strong></p> <p data-start="168" data-end="946">This role is designed for a customer-focused professional who excels at building long-term partnerships with enterprise clients. You will manage a portfolio of high-value accounts, ensuring customers achieve measurable success while maximizing the value of their solutions. Acting as a trusted advisor, you will engage with stakeholders at all levels, including executive leadership, to align strategies with business objectives. The position blends relationship management, data-driven insights, and strategic planning in a SaaS environment. You will collaborate across multiple teams to deliver seamless customer experiences and drive retention and growth. This is an ideal opportunity for someone who thrives in a dynamic, client-facing role with significant business impact.</p> <p></p>\n<p></p><p><br></p><b>Accountabilities:</b><div> <ul data-start="970" data-end="1913"> <li data-section-id="137kl0q" data-start="970" data-end="1092">Manage a portfolio of strategic enterprise accounts, ensuring retention, satisfaction, and long-term value realization</li> <li data-section-id="1hmkmay" data-start="1093" data-end="1206">Build and maintain strong relationships with stakeholders, including C-level executives and operational teams</li> <li data-section-id="1osajag" data-start="1207" data-end="1317">Develop and execute success plans aligned with customer objectives, adoption goals, and renewal strategies</li> <li data-section-id="10sb41c" data-start="1318" data-end="1406">Lead regular business reviews, demonstrating ROI and driving strategic conversations</li> <li data-section-id="12s9e5s" data-start="1407" data-end="1504">Identify risks and proactively address challenges such as low adoption or stakeholder changes</li> <li data-section-id="8anjhy" data-start="1505" data-end="1607">Collaborate cross-functionally with sales, product, and service teams to enhance customer outcomes</li> <li data-section-id="1o8vavy" data-start="1608" data-end="1710">Identify and drive upsell and cross-sell opportunities based on customer needs and market insights</li> <li data-section-id="v1onla" data-start="1711" data-end="1824">Act as the escalation point for key accounts, resolving issues with a strategic and customer-centric approach</li> <li data-section-id="1aimawq" data-start="1825" data-end="1913">Leverage data and performance metrics to guide decisions and optimize account health</li> </ul> <h3 data-section-id="1j0fx74" data-start="1915" data-end="1932">Requirements:</h3> <ul data-start="1933" data-end="2799"> <li data-section-id="6omck6" data-start="1933" data-end="2057">7+ years of experience in customer success, account management, or related client-facing roles within SaaS or technology</li> <li data-section-id="ovk5ux" data-start="2058" data-end="2156">Proven track record managing enterprise or strategic accounts with significant contract values</li> <li data-section-id="14rtve8" data-start="2157" data-end="2251">Strong ability to influence and engage senior stakeholders, including executive leadership</li> <li data-section-id="9b4igs" data-start="2252" data-end="2346">Knowledge of governance, risk, and compliance (GRC) or related domains is highly desirable</li> <li data-section-id="1wvncsk" data-start="2347" data-end="2446">Experience building success plans, conducting business reviews, and driving measurable outcomes</li> <li data-section-id="1uimlwt" data-start="2447" data-end="2554">Technical aptitude, including familiarity with data analysis tools, reporting systems, or CRM platforms</li> <li data-section-id="1ghyv67" data-start="2555" data-end="2656">Strong communication and interpersonal skills, with the ability to navigate complex organizations</li> <li data-section-id="1n1b3p9" data-start="2657" data-end="2728">High level of ownership, initiative, and problem-solving capability</li> <li data-section-id="15rseb2" data-start="2729" data-end="2799">Ability to work effectively in a remote, collaborative environment</li> </ul> <h3 data-section-id="1iaul7c" data-start="2801" data-end="2814">Benefits:</h3> <ul data-start="2815" data-end="3290"> <li data-section-id="ibe97w" data-start="2815" data-end="2890">Competitive salary range ($100,000 – $120,000) with bonus opportunities</li> <li data-section-id="1m7ksi2" data-start="2891" data-end="2952">Fully remote work environment across eligible U.S. states</li> <li data-section-id="75ry63" data-start="2953" data-end="3003">Comprehensive healthcare and wellness benefits</li> <li data-section-id="1f9j2yo" data-start="3004" data-end="3058">Generous paid time off and quarterly wellness days</li> <li data-section-id="88zr34" data-start="3059" data-end="3097">401(k) plan with employer matching</li> <li data-section-id="dzatpp" data-start="3098" data-end="3166">Employee Assistance Program (EAP) and flexible spending accounts</li> <li data-section-id="yd6op7" data-start="3167" data-end="3236">Additional perks such as pet insurance and performance incentives</li> <li data-section-id="dwb3o4" data-start="3237" data-end="3290">Supportive and collaborative remote-first culture</li> </ul> </div><p><br></p><p></p>\n<p><strong>How Jobgether works:</strong></p> <p>We use an <strong>AI-powered matching process</strong> to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.</p> <p>We appreciate your interest and wish you the best!</p> <p><a href="https://jobgether.com/how-jobgether-works">&nbsp;Why Apply Through Jobgether?</a>&nbsp;</p> <p>&nbsp;</p> <p><strong>Data Privacy Notice:</strong> By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>#LI-CL1</p>

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