Analyst, Customer Success Operations job opportunity at Mitratech.

Home Jobs In Mexico Tag: Revenue Growth & Operations Analyst, Customer Success Operations position at Mitratech


Date2026-04-22T14:53:07-04:00 bot
Mitratech Analyst, Customer Success Operations
Experience: Highly Experienced
Pattern: full-time
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Revenue Growth & Operations

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loacation Remote, Mexico
loacation Remote....Mexico
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At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work! Job Overview  Mitratech is looking for an Analyst, Customer Success Operations, to join our broader Revenue Operations team. This role is focused on supporting Customer Success reporting, dashboarding, and process optimization. You will work collaboratively with teams spanning Customer Success, Account Management, Finance, and other relevant teams.  Essential Duties & Responsibilities:  Support Customer Success and Account Management teams with what they need to run their business  Manage case queues efficiently and with attention to detail Create Salesforce reports and dashboards   Coordinate with Collections Team to manage suspensions and warnings for customers Support weekly, monthly and quarterly reporting and forecasting Escalate critical challenges within in the owned processes and systems to leadership  Ensure outcome of tasks are aligned with company standards and goals  Regularly communicate with leadership for project updates  Maintain data integrity across systems Requirements & Skills:  3-5 Years of experience in operations, deal desk, data integrity, finance, and/or business analytics  Experience within Private Equity high-growth fast paced technology companies  Ability to work cross-functionally with various business units  Technically Savvy with understanding of SFDC and Microsoft/Google suite  Excellent attention to detail  Strategic thinking and ability to execute tactically  Ability to manage and prioritize multiple requests simultaneously  Able to influence stakeholders and push back constructively when needed Team-oriented and empathetic  Professional self-starter able to work independently and collaboratively  Ability to navigate ambiguity  Desire to simplify complex solutions and processes  Education:                           Bachelor’s Degree required  We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

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