Diagnostic Support Engineer Trainee job opportunity at MSX International.

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Date2025-12-29T05:58:12.421Z bot
MSX International Diagnostic Support Engineer Trainee
Experience: General
Pattern: Full-time
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loacation Chennai, Tamil Nadu, India
loacation Chennai, Tamil..........India
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Job DescriptionJob Summary:The Diagnostic Support Engineer Trainee will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7. The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently.  Key Responsibilities:24/7 Monitoring: Monitor DTC/CAN parameters at the Command Centre and raise tickets immediately when an issue is detected.Ticketing: Respond to triggered DTC/CAN alerts by creating internal tickets in the DMS system (with automation in phase 2).Customer Assistance: Provide Level 1 (L1) support over the phone, guiding customers/drivers to resolve minor issues.Critical DTCs: For vehicles with critical DTCs (e.g., "Service Now" category), guide them to the nearest dealer.Vehicle Breakdown: If a vehicle is immovable, or if further damage could occur, instruct the dealer to reach the vehicle’s location.Issue Tracking: Coordinate with dealers to ensure the issue/ticket is resolved completely and in a timely manner.Management Reporting: Provide daily, weekly, monthly, and ad-hoc reports on vehicle issues and resolution status.KPI Tracking: Track and report KPI targets in the required format.Job Card Analysis: Conduct job card analysis, focusing on cost avoidance, analytics, and reporting for continuous improvement

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