Specialist customer support and USP job opportunity at Danaher.

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Danaher Specialist customer support and USP
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Pattern: Full time
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loacation Uppsala, Sweden, Sweden
loacation Uppsala, Swede..........Sweden
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Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.  You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible. Established in 2018, Testa Center is a state-of-the-art 2,500 m² bioprocess pilot-scale innovation facility located in Uppsala. Designed to support Swedish and international industry, startups, and academia, the center offers a unique, real-world environment for testing and validating new technologies and tools for the production of biological products. In addition to fostering innovation, Testa Center also plays a key role in advanced university-level education. Please visit www.testacenter.com for more information. We are currently seeking a motivated and service-oriented individual to join our team and contribute to the daily operations and continued development of Testa Center’s offerings. This is a highly customer-facing role involving hands-on support in project planning, coordination, and process development. A key aspect of the position is to actively promote Testa Center and engage with external stakeholders to attract new projects and collaborations. The successful candidate will also play an integral role in managing and participating in collaborative initiatives with academic institutions and governmental partners, including responsibility for specific activities and/or acting as project leader within consortia projects when needed. In this role, you will have the opportunity to: Be part of the Testa Center team, contributing to a broad range of activities spanning hands-on operational work, activity planning, and the development of future strategies. Act as an upstream expert with a focus on small‑ to pilot‑scale cell cultivation techniques, working closely with clients in a dynamic and collaborative environment. Support Testa Center clients in project planning, training, troubleshooting, and execution. Testa Center specialists do not serve as direct project resources but act as support, coaches, and advisors to clients. Participating in project consortia together with external academic and non-academic partners and governmental bodies, contributing to project progress, follow-up, and reporting as needed. Contribute to continuous improvement by identifying gaps, appropriately escalating issues, and proposing solutions where possible. Maintain the center’s instrument park and ensure documentation of working routines and procedures. Represent Testa Center to a wide range of visitors—including students, researchers, companies, opinion leaders, and public and trade organizations—and participate in external conferences, networking events, and exhibitions as required. Support the coordination and preparation of the facility for wet lab exercises conducted by university organizations using Testa Center for higher education programs (MSc and/or PhD courses). The essential requirements for the role include: An MSc in biotechnology, bioprocess or biomedical engineering, or a related life sciences field. A PhD within protein production or a related field is regarded as a strong advantage. Solid experience from an industrial environment, with a clear customer focus and diligence in delivery, is strongly advantageous. Excellent oral communication skills, with the ability to confidently present complex technical concepts and tailor messaging to different audiences, such as industry stakeholders, academic partners, and potential collaborators. Demonstrated ability to define and communicate clear project objectives and priorities in dynamic or uncertain environments. Courage and professional judgment to advise clients proactively, even in situations involving uncertainty or potential risk. Analytical and solution-oriented mindset. High flexibility and the ability to switch efficiently between tasks. A self-driven, goal-oriented approach and a willingness to learn new things. English is the working language. To be successful in this role, we believe you are someone who thrives in a collaborative and customer-focused environment and enjoys working in a small, flexible team with a broad range of responsibilities. You have a strong ability to identify customer needs, communicate solutions, and build trust through collaboration. Application We continuously assess candidates and invite them for interviews, so please don’t hesitate to write and send in the application. The recruitment will be completed as soon as a suitable candidate is found. We look forward to seeing your application. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com .

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