Associate OTC - Hong Kong & Taiwan (Mandarin) position at Smith+Nephew.| Malaysia

_{Posted 25 Days Ago} bot

Smith+Nephew Associate OTC - Hong Kong & Taiwan (Mandarin)

Experience: General

Pattern: Full time

Country:

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Master's (M.A.)

MYS - GBS-KL....Malaysia

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Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. As a key player of the finance operations role in Smith+Nephew Finance you will be responsible for the delivery of effective and efficient Order to Cash processes as well as for following the designed control metrics as described in the S+N Finance Order to Cash taxonomy. Responsibilities: - Contact customers to collect outstanding debt (phone, e-mail, visits). Ensure that payment terms are met and follow up of overdue amounts. - Coordinate customer’s queries with the relevant departments for dispute resolution - Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required) - Allocate payments and reconciliation of accounts. - Own portfolio of low and medium complexity accounts - Contribute to accurate customer master data - Follow assigned collections strategy - Ensure contacts and customer responses are tracked in the system as specified in the SOP - Report current statistics and flag any potential bad debt risks to Credit Manager - Refer and escalate unresolved issues to Credit Manager for further action - Monitor and flag customers approaching or exceeding their credit limits - Proactively build relationships with the customer, continually seek out ways to improve customer satisfaction, communication & query resolution - Ensure compliance with collections policies and procedures - Perform quality checks - Implement process improvements - Prepare updates on results on request - Lead daily meetings on request - Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments. Location: Kuala Lumpur, Malaysia Requirements: - Fresh Grad. or a year of experience in an international environment, preferably - - Collections, Cash Application or Customer Service department - Proven record of process improvements will be an asset - Excel skills on intermediate level - Fluent English (written and spoken), Fluent Mandarin (written and spoken) and Fluent Cantonese (Spoken) - Excellent verbal and written communication skills You. Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve. Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/ Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day Your Wellbeing : Medical, Dental, Vision, Health Savings Account , Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program Flexibility : Hybrid Work Model (For most professional roles) Training: Hands-On, Team-Customized, Mentorship Stay connected by joining our Talent Community . We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited. , life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer.

Associate OTC - Hong Kong & Taiwan (Mandarin) job opportunity at Smith+Nephew.

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