Customer Service Representative GHB EU job opportunity at The Cigna Group.

Home Jobs In Spain Tag: Job Customer Service Representative GHB EU position at The Cigna Group


DatePosted 30+ Days Ago bot
The Cigna Group Customer Service Representative GHB EU
Experience: General
Pattern: Full time
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degreeAssociate
loacation Madrid, Spain, Spain
loacation Madrid, Spain....Spain
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ABOUT US:   Cigna H ealthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health.   Cigna’s mission is to help our customers improve their health, well-being and sense of securit y by providing access to care. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues.   Excited to grow your career?     We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open   position,   you see is right for you, we encourage you to apply!     Our people make all the difference in our success.     We have   a number of   exciting permanent opportunities to join Cigna as a   Customer Service Representative   where you will be part of our Global Service Centre supporting clients from across the globe.      Cigna will provide all the training and resources to successfully perform in the role. You will   be required   to attend the   Madrid   office   at least once a week .     Applicants should:   Be able to commit to   3 9   hours /week .    Be able to commit to a   6-week   induction training from our start date   within the office.    Cigna Corporation is a global health service company. We   pro v ide   healthcare products and services, group disability, life and accident insurance and international insuranc e – directly to individuals   through employers and intermediaries.     Cigna’s mission is to improve the health,   well-being   and peace of mind of those we serve.     Cigna’s Customer Service Team:   Our customer service team   manages   customer queries   through different communication channels ( mainly   e mail   and   p hone) , providing   timely   resolution s   and pleasant customer experience s .      The Role &   Responsibilities:   We are currently looking for a customer service representative (CSR) to join our   international   and dynamic team. The responsibilities of the role include (but are not limited to):      Managing   day-to-day   queries from Cigna’ s customers whilst putting   the   service   experience at the center of all activities .   Adhering to the productivity and quality standards set by the management team .   Taking   full ownership of   all   cases and follow ing   through up to the end.   When required, scheduling   follow-ups to keep the customer   in the know   regarding   the progress of their query.   Keep ing   comprehensive records of all customer interactions in the customer relationship management (CRM) tool.   Han dling   and process ing of   medical reports and other highly confidential information in line with   all relevant data   privacy guidelines   (GDPR in particular).   Obtaining &   maintaining   expert knowledge about all relevant tools,   processes   and documentations, but seeking advice from supervisors and higher management when needed.   Liaising   with other   departments   where required for the resolution of a query (claims   analysts , medical advisers,   finance department   etc.).   C ommunicate   with our customers in specific languages (including the occasional translation of documents).       What we are looking for :   Education & Work experience:   Bachelor or equivalent   experience.    Previous   Customer Service Experience   desired   (ideally Contact Center, Reception or similar)   Good knowledge of MS Office and ability to learn new software applications quickly   Active knowledge   of   English   and Spanish   (C1   level   or higher)   and   Proficiency in   at least one of the following:   French, German, Chinese, Arabic, Italian .     Other skills and characteristics   of a successful candidate :   Decision- making ability :   Quickly   understand s   new situations and take s   the right decisions for a   fast and   accurate   resolution of incoming requests.   Ability to navigate ambiguity.    Communication: Excellent Communication skills both with colleagues and external customers.   The ability to emotionally connect with   customers   in distress is   highly desirable.    Accuracy: High attention to details and a desire to work faultlessly.    Efficiency:   Ability to work quickly through customer   requests while   maintaining   high quality standards.     Team player:   Embraces and promotes a   cooperative   and friendly   work environment   in an international and inclusive team.   Discreet: works discreetly with confidential (medical) information.   High resilience to work under pressure   and the   ability to multi-task.     Joi n our globally recognized brand where trust, communication, and a positive culture are paramount. Our leadership is consistent, approachable, and supportive, ensuring your well-being and work-life balance.   W e are seeking individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people .    It’s time to look to your future and apply to work for Cigna today!     About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.

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