Talent Connect - Specialist, Customer Success job opportunity at Concentrix.

Home Jobs In Philippines Tag: Customer Success Talent Connect - Specialist, Customer Success position at Concentrix


DatePosted 30+ Days Ago bot
Concentrix Talent Connect - Specialist, Customer Success
Experience: 2-years
Pattern: Full time
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Customer Success

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loacation PHL Makati City - Ayala North Exchange, Philippines
loacation PHL Makati Cit..........Philippines
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Job Title: Talent Connect - Specialist, Customer Success Job Description You Have: 2+ years of experience working in a customer service Prior success in achievement of personal and team sales quota/goals Experience in high-volume calling Experience learning new technology and data Process orientation and ability to follow call scripts Problem solving skills Excellent knowledge of MS Office programs Experience working with Salesforce.com or similar CRM Experience or willingness to work from home You Will Manage high volume of customer contacts and communications through phone and email each day Use contact search and productivity tools to verify contact information is accurate Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion Develop a level of product knowledge to speak intelligently to customers and address specific objections Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage Work with teams and management to promote a positive customer experience Our Benefits/Perks: Health Insurance with Dental Coverage for Employees Paid Time off Bereavement Leave Life Insurance Group Personal Accident Program Employee Assistance Program Rewards and recognition programs Wellness Incentive Program Learning and Development Programs Virtual First Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you have the ability to work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. In addition, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director Location: PHL Makati City - Ayala North Exchange Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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