Operations Shift Lead job opportunity at TKO Group Holdings, Inc..

Home Jobs In United Kingdom Tag: Job Operations Shift Lead position at TKO Group Holdings, Inc.


DatePosted 4 Days Ago bot
TKO Group Holdings, Inc. Operations Shift Lead
Experience: 5-years
Pattern: full-time
Country:
apply Apply Now
Salary:
Status:

Job

Copy Link Report
degreeGeneral
loacation Remote - United Kingdom, United Kingdom
loacation Remote - Unite..........United Kingdom
Auto GPT Summarize Enabled
Who We Are: IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

 KEY RESPONSIBILITIES- Lead global 24 ×7 infrastructure operations encompassing endpoint management (Intune/JAMF/Endpoint Central), and messaging collaboration (M365/Slack/Box/Zoom) service reliability. Drive root cause analysis (RCA) and problem management activities following significant incidents. Implement corrective actions and operational improvements to prevent recurrence. Maintain clear operational documentation and post-incident reporting standards. Partner with Service Delivery leadership and ServiceNow operators to mature Infrastructure ITSM processes (Incident, Problem, Change Request, CMDB, Knowledgebase) and drive service-level accountability across all teams. Oversee infrastructure changes to ensure they are properly reviewed, documented, and executed according to change management processes. Coordinate maintenance activities across infrastructure teams and external vendors. Ensure production environments remain stable during infrastructure upgrades and deployments. Identify operational inefficiencies and drive process improvements across infrastructure support models. Support automation initiatives to improve service delivery and reduce manual operational overhead. Contribute to operational readiness for new infrastructure deployments, ensuring services are supportable in production. Establish a weekly Operations Review with key performance, change, and risk metrics for executive visibility. Partner closely with enterprise project teams to ensure seamless transitions from build to run. Drive operational readiness for all infrastructure projects and platform changes. SKILLS & ABILITIES- Operational Leadership: Proven ability to run mission-critical, global IT Infrastructure operations and serve as executive escalation point during major incidents. Reliability Engineering: Strong grasp of SRE principles, automation, observability, and resilience engineering. Service Management: Deep understanding of ITIL and ITSM tools, with focus on metrics-driven improvement. Technical Breadth: Familiar with enterprise-grade systems including Okta, Entra ID, M365, Box, Zoom, CrowdStrike, Palo Alto SASE/NGFW, SD-WAN, Wi-Fi, and endpoint management. Financial Acumen: Skilled at managing OPEX budgets, vendor contracts, and FinOps initiatives. Crisis Management: Composure under pressure with the ability to lead coordinated incident response efforts. People Leadership: Builds strong teams through clarity, mentorship, and accountability. Strategic Communication: Effectively interfaces with executives, translating technical risk and operational performance into business terms. Execution Focus: Balances long-term vision with tactical delivery, driving measurable uptime and performance outcomes. Continuous Improvement Mindset: Uses data and metrics to improve stability, reduce MTTR, and optimize cost-to-serve. Communication: Strong written and verbal communication skills; able to influence stakeholders and explain complex concepts to technical and non-technical audiences. Comfort with Ambiguity: Thrives in environments where direction is still forming and able to bring structure and clarity to grey areas. Resilience: Maintains focus and composure under pressure in fast-moving, high-visibility environments. Customer Orientation: Keeps business impact front of mind; balances technical excellence with pragmatic execution QUALIFICATIONS & TRAINING- Required: Bachelor’s degree in information technology, Computer Science, or a related technical field (or equivalent professional experience). 5+ years of experience supporting enterprise IT infrastructure environments. 2+ years of experience leading technical operations teams or acting in a senior operational role. Hands-on familiarity with operational platforms such as ServiceNow, Datadog, or Splunk for monitoring and observability. Excellent executive communication and cross-functional collaboration skills. Preferred: Exposure to M&A or carve-out transformations. Certifications such as ITIL Expert, PMP, or equivalent leadership credentials. 

 TKO EEO Statement: TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy . For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.

Other Ai Matches

Temporary Performance Science Coordinator Applicants are expected to have a solid experience in handling Job related tasks
Manager, Partnership Marketing, WWE Applicants are expected to have a solid experience in handling Partnership Marketing, WWE related tasks
Operations Shift Lead Applicants are expected to have a solid experience in handling Job related tasks
Manager, Partnership Marketing Applicants are expected to have a solid experience in handling Partnership Marketing related tasks