Technical Customer Service Lead position at Solenis.| United Kingdom

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Solenis Technical Customer Service Lead

Experience: 3-years

Pattern: Full time

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Northampton, U..........United Kingdom

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Diversey – A Solenis Company Diversey supports customers across a wide range of industries with innovative cleaning and hygiene technologies, including floor care machines, cleaning tools, and advanced chemical solutions for the Food & Beverage sector. As part of Solenis, we continue a century-long legacy of protecting what matters most: people, resources, and the planet. We are currently looking for an experienced T echnical Customer Service Lea d to d rive superior customer experiences and operational excellence. Position Summary The TCS Lead plays a pivotal role in ensuring that Diversey delivers outstanding service to internal and external customers. This position is responsible for developing, implementing, and monitoring strategies that enhance service quality, improve customer satisfaction, and promote a culture of continuous improvement across all service channels. Key Responsibilities Manage the Dispensing and Dosing Engineers via Regional Engineerin g Managers Manage the Business Partner to achieve all K ey P erformance Indicator s Review service issues an create solutions and strategies for D ispensing & D osing and TASKI Analyze customer feedback, service metrics, and industry best practices to identify areas for improvement and recommend actionable solutions . Collaborate with cross-functional teams to streamline processes, resolve service challenges, and ensure alignment with company goals. Act as conduit between S hared S ervice C entre and UK & Ireland business Monitor service delivery performance through key performance indicators (KPIs) and prepare regular reports for management review. Manage and coordinate all rollouts to ensure excellence. Monitor stock levels and availability to maximise 1 st time fix Manage all contractor relationships to ensure Diversey is the 1 st choice to work with (invoicing, insurance, health and safety ) Create reporting suite for all G lobal S trategic A ccounts and N ational A ccounts Qualifications Minimum of 3 years’ experience in a technical customer service, service quality, or process improvement role. Strong analytical and problem-solving skills with proficiency in data analysis and reporting tools. Excellent communication, interpersonal, and presentation abilities. Demonstrated ability to lead initiatives and influence stakeholders at all levels. Key Competencies Customer Focus Collaboration and Teamwork Continuous Improvement Results Orientation Adaptability Attention to Detail Emotional Intelligence We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you. At Diversey - Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team. Diversey - Solenis is proud to be an Equal Opportunity Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, and will not be discriminated against because of disability.

Technical Customer Service Lead job opportunity at Solenis.

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