Business Systems Analyst job opportunity at American Express Global Business Travel.

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DatePosted 25 Days Ago bot
American Express Global Business Travel Business Systems Analyst
Experience: General
Pattern: Full time
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loacation Gurgaon, India, India
loacation Gurgaon, India....India
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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You'll Do     Incident, Request Management and Technical Problem-Solving   Provide Level 2 technical support for   AMEX   GBT   Travel   booking applications,   Travel   Counselor   Servicing and Corporate applications   Manage incident , case   and request resolution through   timely   acknowledgment, prioritization, communication,   resolution   and   appropriate   escalation   Respond to critical incidents (P1/P2) within defined   Objective   and protocols   Participate in incident bridges and issue triage; deliver   timely   service   disruption communications   Globally   monitor   ticket queues to ensure   Objective   compliance and manage metrics   Conduct comprehensive problem-solving with minimal   initial   information   Perform rapid issue severity assessments and prioritize accordingly   Troubleshoot application issues   and configuration   Drive root cause analysis and problem management to prevent recurrence   and reduce demand   Create knowledge articles documenting issues and resolutions for team reference     Stakeholder Engagement & Escalation   Maintain   timely   communication cadence with key stakeholders on issue status and resolution timelines   Report production impacts to   leadership   Oversee information flow from internal customers to product development teams, ensuring high-impact issues are addressed with agility   Engage with   major incident management, Site reliability engineering, infrastructure, network and   global product   and engineering   teams   and   participate   in triage sessions     Operational Excellence ,   Compliance   and flexibility    Support product transitions from   to 24x7 support in   business-as-usual status   Collaborate across regions to share knowledge and upskill colleagues   Ensure adherence to GBT policies, procedures, and incident management process compliance   Work   Model   – Hybrid   with   24x7 rotational shifts ,   with 2   ~ 3 days in office .       What We're Looking For     Education & Experience   Bachelor’s degree in computer science , Information Technology, Engineering, or equivalent technical application support experience   4   + years of technical application support experience in travel   industry,   preferably in a   T ravel management company (T MC ) , or travel technology   Strong experience in   Level 2   technical support, business travel operations, or travel technology for global corporate organizations , across both online and offline travel booking applications   Experience with   AMEX GBT applications and processes is a plus     Technical Expertise   Solid knowledge of GDS systems (Sabre, Amadeus,   Travelport ) and travel technology   across   front ,   mid   and   back-office tools   Hands-on experience   of   troubleshooting multi-tiered web-based architectures and desktop/web applications   Proficiency   in   reading and debugging -   XML, APIs, Web services, .NET Framework, Windows OS, and SQL queries   Experience with log analysis tools (Datadog,   Nexthink,   Kibana, Grafana, SOAP UI)   Knowledge of networking, VPN connections, and AWS /Azure     Tools & Systems   Experience with ticketing systems ( Freshservice , ServiceNow, Salesforce ) and incident ,   case   and request   management platforms   Salesforce and CRM/Email management applications experience preferred   MS Office suite   proficiency   (Outlook, Word, Excel)   SharePoint and robotics (Compleat) experience is a plus     Professional Competencies   Expert problem-solving skills with strong attention to detail   and   utilize   data to drive problem solving    Excellent written and verbal communication; ability to collaborate across virtual, global teams   Ability to manage multiple issues simultaneously in fast-paced environments while meeting   objectives   High personal accountability, discipline, and strong time management   and ability to keep calm and   thrive under pressure   Self-starter and quick learner   and adaptability   to changing environments with minimal guidance   Customer and client-focused mindset   Owns the resolution and drive s   end to end resolution ownership      Certifications & Flexibility   ITIL , AWS, Nexthink,   Salesforce certification   will be a plus   Flexibility to work in Work   Model – Hybrid with 24x7 rotational shifts, with 2 ~ 3 days in office.         Location Gurgaon, India       The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement . What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

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