Customer Representative Associate II / Bureau of Motor Vehicles (Anticipated Vacancy) position at Maine.| United States of America

_{Posted 13 Days Ago} bot

Maine Customer Representative Associate II / Bureau of Motor Vehicles (Anticipated Vacancy)

Experience: General

Pattern: Full time

Country:

Copy Link Report

Associate

Augusta, Maine....United States of America

Auto GPT Summarize Enabled

If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State. . Job Description Department: Secretary of State / Bureau of Motor Vehicles Division: OUI/Habitual Offender Unit Location: Augusta Schedule: Monday – Friday Grade: 13 Salary: $17.30 - $24.91 Closing Date: May 12, 2026 Join Our Team at the Department of the Secretary of State: At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens. Are you ready to make a difference? We are looking for dedicated and collaborative individuals who thrive in a dynamic, growth-focused environment. If you are passionate about making a difference, driving success, and being part of a positive team culture, we want you on our team. About the Position: We are seeking motivated candidates for the position of Customer Representative Associate II in the Operating Under the Influence (OUI) / Habitual Offender Unit . In this role, you will be responsible for handling complex administrative processes related to Maine’s OUI, habitual offender, and ignition interlock laws. You will play a key role in public safety and service delivery, ensuring compliance with statutory timelines and maintaining accurate driving records. What We’re Looking For: Team Collaboration: Ability to work effectively within a team, contributing to shared goals and helping others succeed. Communication Skills: Clear and professional communication with the public, attorneys, law enforcement, and internal teams. Adaptability: Comfort in a fast-paced environment with frequent interruptions and changing priorities. Problem-Solving: Critical thinking to resolve complex eligibility, compliance, or restoration issues. Attention to Detail: High level of accuracy in reviewing legal and court documents and processing transactions. Professionalism: Ability to handle sensitive information with discretion and respect. Key Competencies We Value: Emotional Intelligence: Empathy, professionalism, and accountability in customer and team interactions. Conflict Resolution & Feedback: Skill in navigating difficult calls and providing accurate information with tact. Time Management: Effective organization of daily responsibilities while managing a high call volume. Commitment to Excellence: Strong work ethic and attention to statutory deadlines. Continuous Improvement: Openness to process enhancements and feedback. In this role, you will: Respond to a high volume of calls and inquiries from the public, attorneys, and law enforcement regarding license suspensions, revocations, and restorations. Review and process alcohol offense reports from police agencies, ensuring completeness and timely administrative action. Enter court convictions and suspensions related to OUI, habitual offender status, and serious driving offenses. Determine eligibility for restoration and conditions under the ignition interlock program. Support BMV branch offices with restoration processes and documentation. Reconcile collected revenue and verify accuracy of payments for services provided. Preferences will be given to candidates who have: Experience working in a compliance- or eligibility-based service environment. Knowledge of driving laws, court documentation, or administrative adjudication processes. Familiarity with reconciling payments and handling confidential records. A demonstrated ability to multitask with a high degree of accuracy. Proven ability to handle challenging calls while maintaining professionalism and service quality. Minimum Qualifications: (Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience.) Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures. All positions in this classification assume the qualifications of: Customer Representative Assistant I, Customer Representative Assistant II and Customer Representative Associate I. Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or STEM OPT extensions, and successful candidates will be required to complete an I-9 form upon hire. The successful candidate must pass a National Criminal Background check, which may include fingerprinting. Why Join Our Team? We believe in supporting our workforce's health and well-being with a valuable total compensation package, including: Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave. Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State. Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value). Retirement Plan: The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS). Contact information: Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist, via email Terri.Kanaris@Maine.gov Application Instructions: To apply, click “Apply for this opening” and upload your cover letter, resume, and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time. Need a paper application? Download one [ HERE ] or call 207-441-9993. Submit paper applications, cover letter, and resume before the closing date to: Office of Human Resources Secretary of State, Office of Human Resources 101 Hospital Street Augusta, ME 04330 Fax: 207-624-9313 We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all background . If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.

Customer Representative Associate II / Bureau of Motor Vehicles (Anticipated Vacancy) job opportunity at Maine.

Saved Jobs

No Job Saved

Other Ai Matches