Regional Airline Support Manager job opportunity at RTX Corporation.

Home Jobs In Singapore Tag: Job Regional Airline Support Manager position at RTX Corporation


DatePosted 21 Days Ago bot
RTX Corporation Regional Airline Support Manager
Experience: 8-years
Pattern: Full time
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loacation SG-01-SINGAPORE-041 BLOCK A ~ 41 Changi N CRES ~ 41 CHANGI N CRES-041 BLOCK A, Singapore
loacation SG-01-SINGAPOR..........Singapore
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Date Posted: 2026-04-20 Country: Singapore Location: SG-01-SINGAPORE-041 BLOCK A ~ 41 Changi N CRES ~ 41 CHANGI N CRES-041 BLOCK A Position Role Type: Unspecified Primary Responsibilities Lead and develop the team of airline support managers safeguarding a strong culture of Customer Support Drive integration and collaboration between the ASM team and the local MRO organization Manage team for optimal customers support to Airline customers in region by driving a proactive customer engagement philosophy. Manage customer expectations, drive operator behavior, create balanced conversations on service levels, educate on product complexity, convey support solutions driving commercial opportunities for Collins, promote internal initiatives and changes, while ensuring excellent CX. Collaborate with sr. leadership globally to plan and execute cross team operational initiatives Foster an environment of collaboration with other Aftermarket support functions i.e., AMTS, MRO & SPARES to ensure coordinated customer response for both technical and commercial solutions Identify and implement continuous improvement initiatives and develop standard process / job instructions Build relationship with OEM Customer field support function staff Provide insight on customer strategies relative to flight operations, maintenance philosophy, business practices and functional organization to aid Collins business decisions and business plan development. Interface directly with airline personnel at all levels to ensure exceptional customer experience Assess opportunities to partner with airlines to support field data collection Support Operator/OEM conferences with technical nacelle solutions Able to travel up to 25% domestically and internationally when circumstances permit Education required: Bachelor’s degree and 8 years of prior relevant experience OR Advanced Degree in a related field and minimum 5 years experience Work experience required: Proven formal or informal Leadership experience Experience with Continuous Improvement Tools Experience managing multiple projects simultaneously Experience with customer engagement Skills required: Flexible and motivated with strong relationship building skills - internal, external with customers and suppliers Able to communicate and make presentations to senior level leadership Able to read Engineering Drawings Preferred Qualifications Possess Nacelle / Engine component knowledge and understands manuals (AMM, CMM, IPC, SRM) & CATIA Analytical skills including tools such as: Excel, Power BI, Tableau or other data analytical software TeamCenter, SharePoint, SAP experience Experience with CRM software: MS Dynamic, Salesforce etc Experience with Lean or Six Sigma Experience with CATIA RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.   Privacy Policy and Terms: Click on this link to read the Policy and Terms

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