IT Helpdesk and Access Governance Analyst job opportunity at QuantHealth.

Home Jobs In Israel Tag: General IT Helpdesk and Access Governance Analyst position at QuantHealth


Date2026-05-06T09:48:18-04:00 bot
QuantHealth IT Helpdesk and Access Governance Analyst
Experience: 3-years
Pattern: full-time
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About QuantHealth QuantHealth is a growing AI startup in the clinical trial space, leveraging AI, biomedical data, knowledge graphs, and real-world patient data to simulate and optimize clinical trials for pharmaceutical companies. Our platform combines large-scale biomedical knowledge, clinical trial data, and patient-level data to help customers simulate clinical trials, reduce development risk and cost, shorten timelines, and improve the probability of clinical trial success. About the Role This role combines day-to-day IT help desk support with ownership of identity and accessgovernance across the organization. The successful candidate will serve as the primarypoint of contact for end-user IT issues while also acting as the gatekeeper for userprovisioning, access control, and compliance with IAM policies. Responsibilities - IT HELPDESK · Serve as the first point of contact for IT support requests via ticket, phone, or inperson· Troubleshoot hardware, software, network, and connectivity issues for end users· Perform password resets, account unlocks, and MFA resets· Escalate unresolved issues to second-line support or specialist teams· Maintain and update the IT helpdesk knowledge base and ticket records· Set up and configure workstations, laptops, and peripherals for new joiners Responsibilities - IDENTITY & ACCESS GOVERNANCE· Create, modify, and deactivate user accounts across Active Directory, Office 365,and other enterprise platforms· Manage user provisioning and deprovisioning throughout the employee lifecycle(onboarding, role changes, offboarding)· Enforce role-based access control (RBAC) and least-privilege principles acrosssystems and applications· Process and review access requests, ensuring approvals align with security policies· Conduct periodic access reviews and recertification campaigns to identify andremediate role drift· Monitor and audit access logs to detect anomalies or policy violations· Support segregation of duties (SoD) policy enforcement· Maintain documentation for IAM processes and contribute to policy updates· Assist with compliance requirements (e.g. ISO 27001, GDPR, SOX) as they relate toaccess governance Qualifications · 1-3 years in an IT helpdesk or IT support role· Hands-on experience with Office 365/ Google workspace administration· Working knowledge of IAM concepts: SSO, MFA, RBAC, LDAP, SAML· Familiarity with ticketing systems (e.g. Jira Service Management)· Strong troubleshooting and analytical skills· Clear communication skills, able to explain technical issues to non-technical users· High attention to detail and commitment to data accuracy Nice to have · Exposure to IGA (Identity Governance & Administration) tools· Scripting skills in PowerShell or Python for automation tasks

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